One obvious way leaders can demonstrate excellence is by continually building an inclusive culture. I will define that term here and also discuss the contrast with a bunker mentality or exclusive culture.
Builds an Inclusive Culture
Organizations where people at all levels are part of the action and are appreciated for the diversity of talent they bring to the organization are run by enlightened leaders.
You can observe the leader going out of her way to include as many people as possible in discussions about issues and decisions in the organization. People are not left in a vacuum when important information is available.
Less talented leaders surround themselves with a clique of insiders who guide the fate of the rest of the organization. I visualize a kind of shell around the anointed people on the inner circle.
It is hard to communicate through the shell, and people who try to penetrate it are repelled and scorned. The controlling group has a noble intention of making fast decisions, but the price they pay in terms of disengagement of the bulk of people is usually devastating.
If you have a leader who operates from a small command and control type style, you can see the bunker mentality in most activities. This exclusivity leads to lower empowerment throughout the organization.
It may feel like an efficient way to run things to have an inner circle, but it leaves so much useful muscle and energy off the table. The way to build trust and engagement is to be as open as possible.
Create a Winning Organization
To be a winning organization, all of the talents of everyone are required fully aligned behind the vision of the organization. Good leaders know this and instinctively get people involved as much as possible.
Oh sure, there are occasions when it is necessary to operate behind closed doors while decisions are being cast. That is no reason for the normal daily routine to mimic the College of Cardinals who have to send a smoke signal out to the masses when their deliberations are over.
Most activities can be visible, transparent, and inclusive of the general population. In return, people will give their best to accomplish the goals of the organization.
Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at firstname.lastname@example.org or 585-392-7763.