Leadership Barometer 14 Emulate Level Five Leaders

September 3, 2019

There are a few leading indicators of leadership caliber that can be used to give a pretty good picture of the overall skill. These are not good for diagnosing problems or specifying corrective action, but they can tell you where you stand quickly.

Here is one of my favorite measures.

Emulate Level 5 Leaders

Jim Collins and his staff of MBA researchers did the business world a huge favor when they wrote the book Good to Great. I consider that book one of the best business books of the past 20 years.

In looking at why some organizations consistently outperform others, the team came up with a model containing many new concepts. None of them were totally unheard of before, but the model packaged the concepts in a coherent process oriented thesis that is most helpful.

In case you have not read this book, I recommend it to be purchased, read, dog-eared, and put into active practice – not on the shelf.

Excellence

The concept of level 5 leadership is one of the core elements in the book. Collins found that all of the organizations that met his rigorous standard for excellence at that time were headed up by exceptional leaders.

It is interesting that after studying hundreds of variables about what make these leaders so effective, they were able to boil them down to two common denominators. These were 1) a passion for the work, and 2) humility.

Level 5 Leaders are fanatically driven to produce results, and they produce consistently superior results. Self-effacing and modest, these leaders are workers rather than showoffs. They are more plow horse than show horse.

Window/mirror analogy

An example of Level 5 Leaders in action is the window/mirror analogy. Level 5 Leaders look out the window and attribute business success to factors other than themselves. When things go poorly, however, they see the window as a mirror and blame themselves, taking full responsibility.

In comparison, many CEOs, not Level 5 Leaders, often did just the opposite – they looked in the mirror taking credit for success, but looked out the window assigning blame for disappointing results to others.

I believe there are very few level 5 leaders in the world today. If you happen to know someone you can put up to that standard you are truly lucky.

Study that person and see if you can get him or her as a mentor. It will improve your rate of progress as a leader by 2-3 times your current rate.

If you do not know of anyone who rises to that standard, one thing you can do is read some of the biographies of leaders outlined in Good to Great. It will give you some specific habits of these outstanding leaders.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at bwhipple@leadergrow.com or 585-392-7763.


Leadership Essentials

August 8, 2016

Despite the thousands of articles and books about leadership, some myths remain that are very stubborn. One myth that bothers me is that really good leadership is remarkably difficult. Hogwash: really good leadership is simple.

Let’s examine a short list of the things that are not needed to be a great leader, and contrast them with another list of things that are essential.

Things not needed to be a great leader

1. You do not need to be brilliant. Sure, you do need a functioning brain and the ability to conceptualize options, but there are plenty of thinkers in every organization. The leader does not need to be super intelligent; in fact if you push it to the extreme, a leader with genius IQ will have a difficult time relating to people in the organization and end up grossly misunderstood.

2. You do not have to be perfect. Leaders who concentrate on doing everything correctly miss big opportunities because they have a low tolerance for risk. Making foolish blunders is not the mark of a great leader, but a person who has a good batting average and is willing to take calculated risks generally makes a better leader. The ability to make an honest mistake and admit it to people shows the leader is vulnerable, which is an endearing characteristic that builds trust in most circumstances.

3. You do not need to look the part. Having studied successful and struggling leaders in organizations of all types, I can tell you that the top echelon of leaders in most cases are indistinguishable from their underlings that have more “normal” physical appearance (whatever that means). Some of the best leaders I have ever met wear a polo shirt to work.

4. You do not need to be a workaholic. Successful leaders do work hard, but the best ones recognize that to be exceptional, they need to have balance in their lives. They take the time to refresh and enjoy an active family and social life. When I see a leader who is married to the job and thinks only about work related issues, I see a person who is near burnout and does not realize that a little rejuvenation would improve rather than diminish the overall performance.

Things you must have to be a great leader

1. You must have a set of positive values. Not only must a leader have values, but he or she must adhere to them at all times. When I see a set of values and ask the CEO if he always follows his values, I often hear weasel words like, “Well… we try to always follow our values, but sometimes it is very difficult to do so.” Rubbish! When things are most difficult is when following your values is most important.

2. You must have high Emotional Intelligence. According to Bradberry and Greaves in Emotional Intelligence 2.0, the definition of EQ is, “Your ability to understand emotions, and your skill at being able to use that awareness to manage yourself and your relationships with others.” Leaders with low EQ have significant blind spots, as noted by Daniel Goleman; they cannot see their own inconsistencies.

3. You must have passion and humility. The rare combination of leadership traits was highlighted in Good to Great, by Jim Collins. The passion for the vision allows a leader to have the stamina and tenacity to pursue challenging work. The humility keeps the leader from being too aloof with people.

4. You must have great people skills. You need to be able to work well with people at all levels consistently over time. All of the people skills are important with special emphasis on communication skills.

Of course, we could name hundreds of other things that leaders either need or do not need to be great, but these eight factors are important things that I often see being confused by incumbent leaders. If you spend most of your energy pursuing the traits that are not needed and not enough emphasis on the essential traits, you are going to come up short as a leader.

Exercise for you

Try to expand on my lists of the things that are not needed and the things that are essential to be a great leader. It will clarify your thinking about what is important, which will lead to growth for you.

Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of: Trust in Transition: Navigating Organizational Change, The Trust Factor: Advanced Leadership for Professionals, Understanding E-Body Language: Building Trust Online,  Leading with Trust is Like Sailing Downwind, and Trust In Transition: Navigating Organizational Change. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations. For more information, or to bring Bob in to speak at your next event, contact him at http://www.Leadergrow.com, bwhipple@leadergrow.com or 585.392.7763

 


Triple Crown Leadership

November 6, 2013

Triple Crown Leadership036Bob Vanourek is a friend and author in the area of leadership and trust. He and his son Gregg have written an outstanding book on leadership that I had the pleasure of reading recently.

As a leadership and trust author myself, I have the opportunity to review scores of books each year as part of my research and to give testimonials for the true gems. Bob and Gregg have produced a classic!

If you are interested in a pragmatic “how to” book for becoming an elite leader, you owe it to yourself to invest in a copy of Triple Crown Leadership. Bob and Gregg draw on decades of experience in the leadership trenches and the boardrooms of business.

They have seen and done it all, and have enumerated the triple crown concepts of how to build an organization that is Excellent, Ethical, and Enduring.

The book uses the analogy of Triple Crown Horseracing to signify the top of the racing profession and equate the relevant principles to the business world. It is a fascinating and captivating metaphor.

Reading this book will give you a jockey’s view of five key practices that describe how to excel in leadership at the highest levels. The five practices are:

1. Head and Heart – How to combine brilliant strategy with the human touch.

2. The Colors – How to always race on a track with a firm foundation of values, vision, and purpose.

3. Steel and Velvet – Gaining that rare combination of firmness when needed coupled with deep care for people.

4. Stewards – How to empower others to lead.

5. Alignment – Creating a culture where all individuals are going in the same direction on the track.

The book is rich with dozens of real examples unearthed by years of research where Bob and Gregg interviewed leaders in 61 organizations in 11 countries.

This book has it all, and the writing is easy to digest and absorb.

If you are a leader and aspire to the pinnacle of the profession, I highly recommend this book. It belongs in the stable of every serious leader’s books.

In my five-star review on Amazon, I share my opinion that this is “The best leadership book since Good to Great.”


Toxic Leaders

September 23, 2012

We are all familiar with the word “toxic” and recognize that toxic substances are known to cause human beings serious injury or death. We are also aware that some individuals have mastered the skill of being toxic to other people. When a toxic person is the leader of an organization, the performance of that unit will typically be less than half what it would be under a leader who builds trust. There is documented evidence (see Trust Across America statistics) that high trust groups outperform low trust groups by a factor of two to five times.

Thankfully, the majority of leaders are not toxic. One estimate given by LTG Walter F. Ulmer in an article entitled “Toxic Leadership” (Army, June 2012) is that 30-50% of leaders are essentially transformational, while only 8-10% are essentially toxic. The unfortunate reality is that one toxic leader in an organization does such incredible damage, he or she can bring down an entire culture without even realizing it.

Why would a leader speak and behave in a toxic way if he or she recognizes the harm being done to the organization. Is it because leaders are just not aware of the link between their behaviors and performance of the group? Is it because they are totally unaware of the fact that their actions are toxic to others? Is it because they are lazy and just prefer to bark out orders rather than work to encourage people? While there are instances where any of these modes might be in play, I think other mechanisms are responsible for most of the lamentable behaviors of toxic leaders.

Toxic leaders do understand that people are generally unhappy working under them. What they fail to see is the incredible leverage they are leaving off the table. They just do not believe there is a better way to manage, otherwise they would do that. If you are in an organization, there is a possibility you are in daily contact with one or more toxic leaders. There are three possibilities here: 1) you have a leader working for you who is toxic, 2) you are a toxic leader yourself, but do not know it or want to admit it, or 3) you are working for a toxic leader or have one higher in the chain of command. I will give some tips you can use for each of these cases.

Toxic Leader Working for you – this person needs to become more aware that he or she is operating at cross purposes to the goals of the organization. Do this through education and coaching. Once awareness is there, then you can begin to shape the behavior through leadership development and reinforcement. It may be that this person is just not a good fit for a leadership role. If the behaviors are not improved, then this leader should be removed.

You are a toxic leader – it is probably not obvious to you how much damage is being done by your treatment of other people. They are afraid to tell you what is actually going on, so you are getting grudging compliance and leaving their maximum discretionary effort unavailable to the organization. The antidote here is to genuinely assess your own level of toxicity and change it if you are not happy with the answer. This can be accomplished through getting a leadership coach or getting some excellent training. Try to read at least one good leadership book every month.

You are working for a toxic leader – in my experience, this is the most common situation. It is difficult and dangerous to retrofit your boss to be less toxic. My favorite saying for this situation is, “Never wrestle a pig. You get all muddy and the pig loves it.” So what can you do that will have a positive impact on the situation without risking loss of employment? Here are some ideas that may help, depending on how severe the problem is and how open minded the boss is:

1. Create a leadership growth activity in your area and invite the boss to participate. Use a “lunch and learn” format where various leaders review some great books on leadership. I would start with some of the Warren Bennis books or perhaps Jim Collins’ Good to Great.

2. Suggest that part of the performance gap is a lack of trust in higher management and get some dialog on how this could be improved. By getting the boss to verbalize a dissatisfaction with the status quo, you can gently shape the issue back to the leader’s behaviors. The idea is to build a recognition of the causal relationship between culture and performance.

3. Show some of the statistical data that is available that links higher trust to greater productivity. The Trust Across America Website is a great source of this information.

4. Bring in a speaker who specializes in improving culture for a quarterly meeting. Try to get the speaker to interface with the problem leader personally offline. If the leader can see some glimmer of hope that a different way of operating would provide the improvements he or she is seeking, then some progress can be made.

5. Suggest some leadership development training for all levels in the organization. Here it is not necessary to identify the specific leader as “the problem,” rather, discuss how improved leadership behaviors at all levels would greatly benefit the organization.

6. Reinforce any small directional baby steps in the right direction the leader inadvertently shows. Reinforcement from below can be highly effective if it is sincere. You can actually shape the behavior of your boss by frequent reminders of the things he or she is doing right.

It is a rare leader who will admit, “Our performance is far off the mark, and since I am in charge, it must be that my behaviors are preventing people from giving the organization their maximum discretionary effort.” Those senior leaders who would seriously consider this statement are the ones who can find ways to change through training and coaching. They are the ones who have the better future. Most toxic leaders will remain with their habits that sap the vital energy from people and take their organizations in exactly the opposite direction from where they want to go.

Another key reason why toxic leaders fail to see the opportunity staring them in the face is a misperception about Leadership Development. The typical comment is, “We are not into the touchy-feely stuff here. We do not dance around the maypole and sing Kum-ba-yah while toasting marshmallows by the campfire.” The problem here is that several leadership training methods in the past have used outdoor experiential training to teach the impact of good teamwork and togetherness. Senior leaders often feel too serious and dignified for that kind of frivolity, so they sit in their offices and honestly believe any remedial training needs to be directed toward the junior leaders.

To reduce the impact of a toxic leader, follow the steps outlined above, and you may be able to make a large shift in performance over time while preserving your job. You can even use this article as food for thought and pass it around the office to generate dialog on how to chart a better future for the organization.