We are all familiar with the word “toxic” and recognize that toxic substances are known to cause human beings serious injury or death. We are also aware that some individuals have mastered the skill of being toxic to other people. When a toxic person is the leader of an organization, the performance of that unit will typically be less than half what it would be under a leader who builds trust. There is documented evidence (see Trust Across America statistics) that high trust groups outperform low trust groups by a factor of two to five times.
Thankfully, the majority of leaders are not toxic. One estimate given by LTG Walter F. Ulmer in an article entitled “Toxic Leadership” (Army, June 2012) is that 30-50% of leaders are essentially transformational, while only 8-10% are essentially toxic. The unfortunate reality is that one toxic leader in an organization does such incredible damage, he or she can bring down an entire culture without even realizing it.
Why would a leader speak and behave in a toxic way if he or she recognizes the harm being done to the organization. Is it because leaders are just not aware of the link between their behaviors and performance of the group? Is it because they are totally unaware of the fact that their actions are toxic to others? Is it because they are lazy and just prefer to bark out orders rather than work to encourage people? While there are instances where any of these modes might be in play, I think other mechanisms are responsible for most of the lamentable behaviors of toxic leaders.
Toxic leaders do understand that people are generally unhappy working under them. What they fail to see is the incredible leverage they are leaving off the table. They just do not believe there is a better way to manage, otherwise they would do that. If you are in an organization, there is a possibility you are in daily contact with one or more toxic leaders. There are three possibilities here: 1) you have a leader working for you who is toxic, 2) you are a toxic leader yourself, but do not know it or want to admit it, or 3) you are working for a toxic leader or have one higher in the chain of command. I will give some tips you can use for each of these cases.
Toxic Leader Working for you – this person needs to become more aware that he or she is operating at cross purposes to the goals of the organization. Do this through education and coaching. Once awareness is there, then you can begin to shape the behavior through leadership development and reinforcement. It may be that this person is just not a good fit for a leadership role. If the behaviors are not improved, then this leader should be removed.
You are a toxic leader – it is probably not obvious to you how much damage is being done by your treatment of other people. They are afraid to tell you what is actually going on, so you are getting grudging compliance and leaving their maximum discretionary effort unavailable to the organization. The antidote here is to genuinely assess your own level of toxicity and change it if you are not happy with the answer. This can be accomplished through getting a leadership coach or getting some excellent training. Try to read at least one good leadership book every month.
You are working for a toxic leader – in my experience, this is the most common situation. It is difficult and dangerous to retrofit your boss to be less toxic. My favorite saying for this situation is, “Never wrestle a pig. You get all muddy and the pig loves it.” So what can you do that will have a positive impact on the situation without risking loss of employment? Here are some ideas that may help, depending on how severe the problem is and how open minded the boss is:
1. Create a leadership growth activity in your area and invite the boss to participate. Use a “lunch and learn” format where various leaders review some great books on leadership. I would start with some of the Warren Bennis books or perhaps Jim Collins’ Good to Great.
2. Suggest that part of the performance gap is a lack of trust in higher management and get some dialog on how this could be improved. By getting the boss to verbalize a dissatisfaction with the status quo, you can gently shape the issue back to the leader’s behaviors. The idea is to build a recognition of the causal relationship between culture and performance.
3. Show some of the statistical data that is available that links higher trust to greater productivity. The Trust Across America Website is a great source of this information.
4. Bring in a speaker who specializes in improving culture for a quarterly meeting. Try to get the speaker to interface with the problem leader personally offline. If the leader can see some glimmer of hope that a different way of operating would provide the improvements he or she is seeking, then some progress can be made.
5. Suggest some leadership development training for all levels in the organization. Here it is not necessary to identify the specific leader as “the problem,” rather, discuss how improved leadership behaviors at all levels would greatly benefit the organization.
6. Reinforce any small directional baby steps in the right direction the leader inadvertently shows. Reinforcement from below can be highly effective if it is sincere. You can actually shape the behavior of your boss by frequent reminders of the things he or she is doing right.
It is a rare leader who will admit, “Our performance is far off the mark, and since I am in charge, it must be that my behaviors are preventing people from giving the organization their maximum discretionary effort.” Those senior leaders who would seriously consider this statement are the ones who can find ways to change through training and coaching. They are the ones who have the better future. Most toxic leaders will remain with their habits that sap the vital energy from people and take their organizations in exactly the opposite direction from where they want to go.
Another key reason why toxic leaders fail to see the opportunity staring them in the face is a misperception about Leadership Development. The typical comment is, “We are not into the touchy-feely stuff here. We do not dance around the maypole and sing Kum-ba-yah while toasting marshmallows by the campfire.” The problem here is that several leadership training methods in the past have used outdoor experiential training to teach the impact of good teamwork and togetherness. Senior leaders often feel too serious and dignified for that kind of frivolity, so they sit in their offices and honestly believe any remedial training needs to be directed toward the junior leaders.
To reduce the impact of a toxic leader, follow the steps outlined above, and you may be able to make a large shift in performance over time while preserving your job. You can even use this article as food for thought and pass it around the office to generate dialog on how to chart a better future for the organization.
As usual, great information and insight as to the effect of leaders’ behaviors on team productivity and morale. I can also see how it will be appropriate information for teachers and parents in their interactions with children and adolescents. Definitely one to share.
Reblogged this on The Pediatric Profiler ™ and commented:
The style of interactions that teachers and parents have with students/children has been long shown to affect their behavior and self esteem. There is a great deal of information from the business world that should be considered as good practice in the world of child welfare too.
Thanks very much for your comment and for passing this article on, Patricia.
Thanks for raising this prickly topic. Unfortunately, truly toxic leaders or employees have well developed defenses to most development techniques. They also may have systems of power within the organization that protects them. They don’t behave in a toxic way because they are uninformed, but because they are rewarded for it.
These are great ideas for those who are willing to see their behavior from another’s point of view, and who are willing to develop and willing to change.
However, if they are not swayed by inclusiveness, information, and trust-building approaches, it may be necessary to find a leader high enough above this person who is willing to see the situation as ‘toxic’ and to provide a solution with enough leverage so that the toxic individual understands that “we don’t tolerate (toxic) behaviors around here.” And define what those toxic behaviors look like.
Then, if the behaviors continue, the toxic individual can be removed. This is a difficult process, often one that shocks many people who believe the toxic person is a great, even critically needed contributor or leader. But the benefits to the culture when the group decides to live up to ethical standards of practice and trust are powerful.
See Mitchell Kusy and Elizabeth Holloway’s book “Toxic Workplace! Managing toxic personalities and their systems of power.” The damage truly toxic individuals can inflict must not be tolerated.
Thanks, Mary. I completely agree. There are some leaders who just cannot understand it, and they never will. These leaders need to be replaced, as you state.
When one is at the bottom of the food chain, so to speak, how is it possible to replace a toxic leader? Does it make sense to leave an organization? In my experience, the most truly toxic leaders do not respond to any encouragement/advice/suggestions from those lower in the hierarchy.
I agree, it is a difficult but very common situation. Here is some information on it from my first book. I hope this is helpful…
Do not press to organize the group above you unless your boss is genuinely enthusiastic about doing so. If that person is not interested in this approach, trying to pressure him into creating a trusting environment will backfire. This work must come from the heart. The art of remedial training of one’s boss is fraught with peril, so proceed with caution! Remember the old adage: “Never wrestle a pig – you get covered with mud and the pig loves it.” That does not stop you from getting the benefits of a trusting environment in areas you control. You will be leading by example and demonstrating the caliber of your leadership to those above. Every job has a leadership mode in some areas, even if there is no supervisory authority over people. If there is no group reporting to you, just document your beliefs about conduct in your current setting. Establishing a set of values, a vision, and congruent behaviors for your job will set you apart from those without that kind of grounding. You will be demonstrating leadership potential. It is important to start with yourself and not try to fix the rest of the world. As you conduct yourself in ways consistent with your personal framework, you will be rapidly propelled to a more formal leadership position.
As you improve your own areas of control, it may be possible, with the help of peers, to gently nudge your superior toward an environment of higher trust. The easiest way is to demonstrate the improved performance and atmosphere brought about by clarified values and vision in a few areas. Suggest the larger organization could benefit as well. Do not expect an overnight change in the boss. Instead, do the best you can with what you have. Understand this is a process, and patiently integrate it where the environment is accepting.
Bob Whipple: MBA, CPLP CEO Leadergrow Inc. http://www.leadergrow.com 585-392-7763 firstname.lastname@example.org
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Is it possible to re-train (educate) a Toxic Leader? If the behavior is identified and recognized for example, at the leaders early stages of their leadership career; I wonder if it is possible to change their behavior or at a minimum decrease the possibility of continuing or worsening the toxic behavior.
Yes Adan. It is possible to reform a toxic leader. Unfortunately it is pretty rare. Usually it takes some kind of intervention or perhaps a great mentor to help the abusive leader understand that there is a better way.
I agree that an intervention is necessary, that’s when the toxic leader’s supervisor comes to play. The supervisor’s role in the rehab process is crucial, but it is also, the implementation of a behavioral rehabilitation process. I believe that most of the toxic leader’s characteristics are behaviors that can be neutralized with proper treatment. For example a grouchy leader will do well with an anger management treatment. But first we have to deal with the issue of self-awareness, many leaders are not aware of their toxic behavior, neither do they are aware of the consequences of their behavior. I believe that if there is a self-realization; improves the chances of a successful rehabilitation. Any thought?
Right Adan. Awareness is the real key to improving leadership and trust. Emotional Intelligence is the pathway to awareness, in my opinion.
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Yes, I did write a book on it. It is entitled âLeading with Trust is Like Sailing Downwind.â Bob Whipple: MBA, CPLP CEO Leadergrow Inc. http://www.leadergrow.com 585-392-7763 email@example.com TrustShadow copy
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Here is a video that related to toxic leaders. https://www.youtube.com/watch?v=g69rhPEDxMg Bob Whipple: MBA, CPLP CEO Leadergrow Inc. http://www.leadergrow.com 585-392-7763 firstname.lastname@example.org TrustShadow copy
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