Leadership Barometer 47 More Delegation

April 24, 2020

I work with leaders on a regular basis, and most of them wish they were better at delegating. I have yet to meet a person who believes delegating is a bad thing to do.

Granted, it is possible overdo the technique and get into trouble, just as one can overdo any good thing, but for most of us, we would be far more effective if we did more delegation rather than less.

The reason for not delegating stems from each person’s desire to have things done well. We want things to be done the way we would do them, and are afraid that some other person will not live up to the standards we have for ourselves.

The excuse often given is “it is much easier to just do it myself than to teach the other person to understand how I want it done and make sure he does it that way.” That thinking sounds like just being honest, but it is not a helpful way to think.

The fear is not just about getting the work done the “right” way. It is also a sociological fear that if we need to have the work redone, then we have made an enemy or at least have to do some coaching to calm the other person down.

The dread of having to deal with the consequences of a failed attempt and the rework involved is very real and makes us feel like the time is better spent just doing the job ourselves. That approach will also prevent the time pressure if there is an urgency to the task.

You cannot use the “Law of Leverage” to multiply your good influence in the world until you let go of the idea of perfection and grab onto the concept of “excellence by influence.”

By trusting other people to figure out the best way to do something and leaving them alone to do it “their way,” you unleash the power of creative thinking and initiative in other people. They will often surprise you by delivering work and solutions that are far better and arrive sooner than you would have done yourself.

To have subordinates perform as you wish, it is first important to ensure you have defined the desired outcome. Make sure they can recite the objective back to you before they go off to accomplish the task.

This is also a great time to verify they have the resources needed to accomplish the work. Many managers fail to provide the time, money, or other resources that will be needed to do the job and then become frustrated when an employee tries to improvise a sub-optimal solution.

A typical problem is that managers have a preconceived idea of what the ideal solution will resemble. When we see the result of the work done by a creative and turned-on individual, it just does not look like the solution we envisioned, so the “not invented here” syndrome takes over, and we send signals that the work is not good enough.

It is hard to admit that the solution we are presented with is, in many cases, a superior one. Here are some ideas that can help you lower this rejection reaction and be more accepting of the solutions others present.

1. Does it do the job?

In every task there are countless ways to achieve a result that actually does the job intended. When you see the work of another person, try to imagine that the solution you see is one of hundreds of alternatives, including the one you had in mind.

2. Did it help the other person grow?

Our job as managers and leaders is not only to get everything done according to some standard. Our primary purpose is to help people grow into their powerful best, which means putting higher value on what the person is learning than on the particular solution to a specific task. Even if the solution turns out to be flawed, it still is a success in terms of helping the person learn and grow.

3. Are you making a mountain out of a molehill?

We often get so intense about how things are being perceived by our own superiors that we lose sight of the bigger picture. By showing high trust and enabling more people to leverage their skills, you are going to be perceived very well, even if there is an occasional slip.

4. Who is the judge for which is the best solution?

Clearly if you have a preconceived idea of what the solution looks like, you are not in a position to be objective. You are already biased in the direction of your vision.

5. What kind of culture do you want?

To have an engaged group, you need to empower people by giving them tasks and trusting them to use their initiative and creativity to find their own solutions. If you want everything done “your way,” you will end up getting what most organizations typically do, which is roughly 30% of the discretionary effort that is available in the workforce. You end up with compliance rather than excellence.

6. What are you really risking?

When you stop and think about it, the risks involved are really quite small. Even if something does not work out, it will be of little consequence in a week or two. The risk is even lower if people are becoming more engaged in the work and more skilled over time through trial and error.

7. What is the best for you?

Realizing that you have a choice to micromanage or not and choosing to be an empowering rather than stifling manager lets you sleep a lot better at night. That is a huge advantage and well worth having to endure a serviceable solution that is not exactly what you had in mind.

The benefits of good delegation are well documented. Few people would vote for less delegation by any manager, so why not learn to set good objectives and trust people to come up with good solutions? You will find it is not as hard as you imagine, and your overall performance will go up dramatically as you leverage resources better.

Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of: The Trust Factor: Advanced Leadership for Professionals, Understanding E-Body Language: Building Trust Online, and Leading with Trust is Like Sailing Downwind. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations


Body Language 54 Doubt

November 16, 2019

The physical manifestations of doubt are pretty easy to spot. We have a special way of contorting our face and upper torso to convey the message.

This kind of analysis is very much culturally specific, as are many body language gestures. This article is focused on facial and upper torso expressions of doubt in a Western Society.

We need to pay close attention when we see signs of doubt, because it has a direct impact on the trust between people. I will describe some tips to use at the end of this article.

While the facial postures below may be observed in association with various other emotions in some circumstances, these are the ones that are typically involved with an expression of doubt. When you see many of these gestures at the same time in a cluster, it sends a strong message conveying doubt by the person doing them.

Eyebrows

Typically, you will see one eyebrow up and the other normal or slightly down (if the doubt has a tinge of anger associated with it). Sometimes both eyebrows can be raised at the same time. That would normally signal surprise along with doubt.

If both eyebrows are down and furrowed, that indicates anger or frustration with some amount of doubt.

Forehead

The forehead of a person who is experiencing doubt will often be wrinkled, especially if the eyebrows are raised.

Head Tilted

Usually the head will be slightly tilted for a person who is experiencing doubt. The gesture goes along with a pondering stance that suggests analysis on the part of the person with feelings of doubt. You will rarely see a doubtful person with a completely erect head.

Eyes

For a person who is experiencing doubt, the eyes are usually looking to the side, and often upward. The connotation is that the person is trying to reason something but cannot reconcile it in his or her mind. The eyes looking sideways and upward indicate mental activity trying to rationalize what is going on.

Nose

The nose is neutral when a person is in doubt. For example, you will not see a person wrinkle his nose as part of this gesture. If you see that, the other person is likely experiencing some form of disgust along with the doubt.

Mouth

There is a lot going on with the mouth for a person in doubt. Most likely you will see the mouth pulled slightly to one side. The mouth may be open, showing teeth, or completely closed. If the upper lip is curled up, then the doubt is usually accompanied by some disgust or distrust.

The corners of the mouth may be down as a sign of bewilderment or negative feelings about what is going on.

Chin

If the doubt is a part of puzzlement, then the chin is often stroked or grabbed by one hand.

Hands

Sometimes you can see the hands held up with palms up to either side of the body. The connotation there is “what the heck is going on?”

The gestures associated with doubt are numerous and usually easy to decode. Look for a cluster of the ones mentioned above. When you see it in a Western Society, you can be pretty sure the person is having feelings of doubt.

What to do

If you see this cluster of gestures, do not just ignore it. Instead, try to gently understand the genesis of the concern. Ask open-ended questions that will give the other person a safe way to describe what is bothering him or her. Listen carefully to the response, and do not try to correct the person on the spot.

Ponder the input and see if you can create a helpful discussion about what alternative approaches might have led to a different outcome. Thank the person sincerely for sharing some insight about what you did that you might not have known otherwise.

These sincere opportunities for closure can go a long way toward making a large trust deposit with the other person. Congratulations! You took a negative situation and turned it into a trust-building moment between you and the other person.

This is a part in a series of articles on “Body Language” by Bob Whipple “The Trust Ambassador.”