Leadership Barometer 47 More Delegation

April 24, 2020

I work with leaders on a regular basis, and most of them wish they were better at delegating. I have yet to meet a person who believes delegating is a bad thing to do.

Granted, it is possible overdo the technique and get into trouble, just as one can overdo any good thing, but for most of us, we would be far more effective if we did more delegation rather than less.

The reason for not delegating stems from each person’s desire to have things done well. We want things to be done the way we would do them, and are afraid that some other person will not live up to the standards we have for ourselves.

The excuse often given is “it is much easier to just do it myself than to teach the other person to understand how I want it done and make sure he does it that way.” That thinking sounds like just being honest, but it is not a helpful way to think.

The fear is not just about getting the work done the “right” way. It is also a sociological fear that if we need to have the work redone, then we have made an enemy or at least have to do some coaching to calm the other person down.

The dread of having to deal with the consequences of a failed attempt and the rework involved is very real and makes us feel like the time is better spent just doing the job ourselves. That approach will also prevent the time pressure if there is an urgency to the task.

You cannot use the “Law of Leverage” to multiply your good influence in the world until you let go of the idea of perfection and grab onto the concept of “excellence by influence.”

By trusting other people to figure out the best way to do something and leaving them alone to do it “their way,” you unleash the power of creative thinking and initiative in other people. They will often surprise you by delivering work and solutions that are far better and arrive sooner than you would have done yourself.

To have subordinates perform as you wish, it is first important to ensure you have defined the desired outcome. Make sure they can recite the objective back to you before they go off to accomplish the task.

This is also a great time to verify they have the resources needed to accomplish the work. Many managers fail to provide the time, money, or other resources that will be needed to do the job and then become frustrated when an employee tries to improvise a sub-optimal solution.

A typical problem is that managers have a preconceived idea of what the ideal solution will resemble. When we see the result of the work done by a creative and turned-on individual, it just does not look like the solution we envisioned, so the “not invented here” syndrome takes over, and we send signals that the work is not good enough.

It is hard to admit that the solution we are presented with is, in many cases, a superior one. Here are some ideas that can help you lower this rejection reaction and be more accepting of the solutions others present.

1. Does it do the job?

In every task there are countless ways to achieve a result that actually does the job intended. When you see the work of another person, try to imagine that the solution you see is one of hundreds of alternatives, including the one you had in mind.

2. Did it help the other person grow?

Our job as managers and leaders is not only to get everything done according to some standard. Our primary purpose is to help people grow into their powerful best, which means putting higher value on what the person is learning than on the particular solution to a specific task. Even if the solution turns out to be flawed, it still is a success in terms of helping the person learn and grow.

3. Are you making a mountain out of a molehill?

We often get so intense about how things are being perceived by our own superiors that we lose sight of the bigger picture. By showing high trust and enabling more people to leverage their skills, you are going to be perceived very well, even if there is an occasional slip.

4. Who is the judge for which is the best solution?

Clearly if you have a preconceived idea of what the solution looks like, you are not in a position to be objective. You are already biased in the direction of your vision.

5. What kind of culture do you want?

To have an engaged group, you need to empower people by giving them tasks and trusting them to use their initiative and creativity to find their own solutions. If you want everything done “your way,” you will end up getting what most organizations typically do, which is roughly 30% of the discretionary effort that is available in the workforce. You end up with compliance rather than excellence.

6. What are you really risking?

When you stop and think about it, the risks involved are really quite small. Even if something does not work out, it will be of little consequence in a week or two. The risk is even lower if people are becoming more engaged in the work and more skilled over time through trial and error.

7. What is the best for you?

Realizing that you have a choice to micromanage or not and choosing to be an empowering rather than stifling manager lets you sleep a lot better at night. That is a huge advantage and well worth having to endure a serviceable solution that is not exactly what you had in mind.

The benefits of good delegation are well documented. Few people would vote for less delegation by any manager, so why not learn to set good objectives and trust people to come up with good solutions? You will find it is not as hard as you imagine, and your overall performance will go up dramatically as you leverage resources better.

Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of: The Trust Factor: Advanced Leadership for Professionals, Understanding E-Body Language: Building Trust Online, and Leading with Trust is Like Sailing Downwind. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations

Leadership Barometer 16 Reinforce Well

September 17, 2019

There are hundreds of assessments for leaders. The content and quality of these assessments vary greatly. You can spend a lot of time and money taking surveys to tell you the quality of your leadership. There are a few leading indicators that can be used to give a pretty good picture of the overall quality of your leadership. If you know how to reinforce people well, you are going to score well on any leadership assessment.

Build a Reinforcing Culture

Leaders who are good at reinforcing others well end up gaining substantial leverage. Simply put, people tend to perform better if they feel appreciated. Since the days of Pavlov, we know that conditioning leads to improved actions, so this is no surprise. Unfortunately many leaders do not know or appreciate that reinforcement is a minefield. There are numerous ways to reinforce poorly. I have outlined these in my books and in other articles. Four categories of poor reinforcement are:

• Reinforcing with trivial trinkets to extreme
• Not being sincere with reinforcement
• Having timing and method not feel reinforcing to the receiver
• Applying reinforcement that is perceived biased and inequitable

For this article I want to focus on the culture rather than just the reinforcement habits of the leader. It is one thing to avoid the pitfalls above as a single person. That action will have leverage, but it will not change the whole organization nearly as much as if the leader encourages everyone in the organization to become good at reinforcing. What are some tips to allow this to happen?

Model good reinforcement yourself – always take the opportunity to make people feel good when they do good things. Do not rely on trivial gifts like t-shits and pencils. Use a variety of techniques and use simple verbal or written praise for most of this work.

Talk about the technology and the pitfalls – discuss successes and failures openly. If an attempt at reinforcement backfires, hold a meeting to debrief what went wrong, how it can be corrected, and how it can be prevented in the future.

Reinforce people when they reinforce others – I know that reads like double talk or circular logic. The idea is that the leader needs to enhance the good feelings that people in the organization get when they take the time to say or write “thank you” to other people in the group. I would always get back to someone who wrote a thank you note to a co-worker thanking her for the help or whatever. The essence of my note was to make the originator feel great about taking the time to recognize the good deeds of another person.

Reinforcement by a peer is one of the most powerful ways to encourage people to do more good deeds.  By reinforcing the reinforcer, you encourage that behavior at all levels in the organization simultaneously. It builds trust and creates higher motivation.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at bwhipple@leadergrow.com or 585-392-7763.

You Are Never Totally Objective

December 13, 2014

I am RightI originally intended to have the title for this article read “How Do You Know When You Are Biased.”

The more I thought about it, the more I realized that it is impossible to be totally unbiased on an issue. The most we can do is be conscious of our biases and factor that knowledge into our deliberations. We can also seek to replace hubris with humility.

To be totally objective, it would put us in the category of a machine or computer. Unless you are Mr. Spock, you have emotions and cannot separate your logical reasoning from your emotions entirely.

You also carry a set of beliefs that are made up of the sum of all the experiences you have had to date. You cannot detach yourself from your unique mindset any more than the earth can detach itself from the solar system.

With herculean effort you may be able to change your orbit a perceptible amount, but you will always be subject to the laws of physics in your corner of the universe. Notwithstanding another “big bang,” you are going to orbit around the sun forever.

One place to observe bias is when managers try to measure accurately the performance of people who work for them. Imagine a manager trying to write an objective performance appraisal.

Because the manager is a human being, he or she will observe performance through the lens of how he or she feels about the employee. It would be impossible to factor out personal biases, but by recognizing that there is the certainty of being biased, the manager can take that into account.

One tool is to use a correlation process where several managers review the appraisals each one has written.

If you have an environment of trust, groups of managers can discuss the objective observations about an individual without getting defensive. In this open discussion one particular manager’s biases can become more visible. This practice reduces the problem of favoritism and enhances the level of trust in an organization.

Another area where we struggle to be objective is when thinking about political issues. We are bombarded by information that is presented with strong biases already marinated in.

Most of us prefer to listen to the “news” that is slanted in the direction we habitually lean. That gives us a kind of affirmation that our biases are valid.

Just for fun I often listen to the news on a network known for having the opposite bias to my own. It is a kind of jarring exercise as I quickly see the how their biases are strikingly “wrong” only to realize that it could be mine that are so far off base.

One thing is for sure, when interpreting political forces, there is no such thing as objectivity.

Your opinion is a very personal thing, and the good news is that you can never get your opinion wrong. The bad news is that your opinion will never be totally objective, so factor that conundrum into your decisions and relationships with other people.

One tool to do this is to take off the “I AM RIGHT” button you wear every day and replace it with a button that says, “I have an opinion on that – what’s yours?”