Leadership Barometer 24 Your In vs Out Ratio

November 11, 2019

There are lots of ways to characterize the skills of a leader. Identifying your “in versus out ratio” is a really simple one that is pretty accurate.

If your organization feels like a revolving door for the best talent, then you should consider it a sign that you need to improve your leadership.

High end leaders seem to attract the best resources to work for them. They get a reputation based on treating people the right way, and developing them to be their best.

When people are fully engaged in the work, they have more fun and tend to tell others about their good fortune.

When there is a culture of high trust, people feel highly valued and tend to stick around.

Poor leaders tend to annoy people working for them. They may be erratic, pig headed, ruthless, dull, tyrants or countless other adjectives that make people want to get away from them, if they can.

The word spreads about these leaders as well, so the poor reputation becomes a telltale warning sign for would-be employees.

If you wish to know the caliber of your own leadership, simply make note of how easily you attract and retain the best talent. If people line up to join your team there must be a reason. Word has gotten out that working for you is rewarding and even enjoyable.

That is not to say there is no turnover in the organizations of great leaders. The best leaders care about the development of their people and seek to provide growth opportunities that sometimes mean leaving the fold.

My observation was that the best leaders tended to be generous with sharing resources, while poor leaders liked to hoard their talent and milk them all they could. That trend did not stop the best talent from getting fed up and seeking a way out.

Looking at the workers under a poor leader, you typically see a revolving door where people enter all excited and get out within a year or two after experiencing the frustrations that go with the daily behaviors that trash trust and enthusiasm.

To gauge the quality of your leadership, simply keep track of this ratio and compare it with others in your organization. If your ratio is healthy, that means you are probably doing things right.

Some churn in order to develop people is a good idea, but if people are anxious to get out of your organization, then you need to improve your leadership.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations.


Body Language 53 The Tongue

November 9, 2019

The tongue is actually used a lot in body language. We often do not realize it, but that part of the body is highly visible and capable of sending all kinds of messages because it is easily manipulated.

Sticking out the tongue is an obvious signal. That is the most common gesture, and it normally is an insulting or mocking gesture.

Be a little careful here because sticking out the tongue can have several different meanings in itself and have various meanings in different cultures.

Neah Na Na Neah Neah

This is the classic tongue gesture intended to mock another person. Often you will see the tongue in a round configuration jutting out as far as the person can manage. A person will usually not have the tongue flat when making this kind of gesture, although sometimes you may see that done.

Awful taste

If someone bites into something spoiled or bitter that tastes horrible, then the tongue might come out flat like, “This tastes awful.” The gesture usually is accompanied by a puckering of the entire face and tightly closed eyes.

Tongue curl

You may see a person stick out her tongue and then curl the tip of it upward. There are numerous interpretations of this gesture all the way from obscene suggestions to beckoning, or pleading.

Tongue in cheek

When a person thrusts his tongue into his cheek so it bulges out, the common interpretation is that what has just been said or done is a spoof. The same gesture can indicate puzzlement, like the person is trying to interpret what just happened.

The common expression for someone fabricating a story is that he was speaking “tongue in cheek.”

Clicking tongue

This gesture is rare, but you will encounter it at times. It is usually a way to draw attention to something significant that just happened. The audible clicking sound with no specific words is an indication to pay attention to something important.

The same gesture is also used by children as a way to get attention or just to annoy other people.

Licking lips

When the tongue is used to lick the lips, it is a signal of desire for something. It usually has to do with food, but it can also take on a social connotation of desire.

Concentration

Children will stick their tongue out of the side of their mouth and cover their upper lip when they are concentrating on an art project, puzzle or other challenging activity.

Lust

When the tongue is extended downward from the side of the mouth it is often a sign of extreme attraction or lust.

Making a straw

You can curl your tongue lengthwise forming a kind of tube. The concept here is wanting to drink in what is being discussed. It is also a facial expression used by children to make a funny face.

Biting the tongue

When a person bites his tongue, it usually is a negative sign. It may be a signal to shut up, or it may be a sign that what is going on is highly distasteful. The implication is that the person is inflicting self-pain in order to block the pain that is coming from what he has seen or heard.

Another interpretation of biting the tongue is to prevent a person from talking. You may hear the expression “bite your tongue,” which means “do not speak.”

Since we can manipulate our tongue in many ways that are perfectly visible to other people, it plays a huge role in body language. Be alert to the signals being sent to you by others with their tongue. See if you can spot some different meanings I have not covered in this article. It’s kind of fun.

This is a part in a series of articles on “Body Language” by Bob Whipple “The Trust Ambassador.”


Body Language 52 Winking

November 1, 2019

A wink is a very interesting gesture, because it can be easy to misinterpret, leading to all kinds of embarrassing situations.

Inside Joke

The most common meaning of a wink is to signal an inside joke between two people.
The wink is to let the other person know that what was just said was in jest.

A wink is also used as a signal between two people that what a third party just said is not credible. In this case, the wink is intended to be seen only by the other person and not by the third party.

If the third party sees the wink, then there is usually damage to trust going on.

Flirting

The wink can be a form of come-on gesture where one person wants to signal that he or she is physically attracted to the other person. The gesture can occur between people of both genders or between people of the same gender.

You have to consider the context of what is happening to decode a wink properly, and even then, there is a risk that you will interpret it wrong.

The mouth

Notice how the shape of the mouth contributes to the interpretation of a wink. In the picture above, the woman has her mouth wide open, indicating a kind of joke.

If her mouth was closed and was pulled to one side, she would be signaling doubt, suspicion, or being unimpressed.

Lying

When exaggerating or lying, a person will often wink to let the other person know he or she is telling a little white lie. The interpretation is “I am saying this, but I don’t really mean it.”

People who tell you a lie without the intention of it being detected will not accompany it with a wink.

Responding to a wink

What is interesting to me about winking is how the other person should react after receiving a wink. I suppose you could wink back, and in some circumstances that may be appropriate.

In other situations, you would just absorb the wink and not make any overt response yourself. You might smile and give a little positive nod to indicate, “message received.”

You could also show a puzzled look, like you were asking, “what was that all about?”

Frequency

Some people tend to wink a lot as a way to endear themselves to others. The connotation is that “you and I are close enough to share these private thoughts without speaking.”

I believe that a wink from someone who rarely uses that gesture sends a much more powerful message. Once you realize that a particular person tends to wink a lot, you take that into consideration when interpreting the signal.

Facial asymmetry

Notice how the eyebrow above the non-winking eye is always pulled higher on the face. It is physically difficult to have both eyebrows low when doing a wink.

The wink is a common gesture in body language that can have many different meanings. Never assume that the wink is a signal of physical attraction when you are in conversation with another person. It may be attraction, but it may not be.

If the wink is coming from someone whom you do not know and is coming from across the room, then be alert that you may have encountered a predator.

This is a part in a series of articles on “Body Language” by Bob Whipple “The Trust Ambassador.”


Leadership Barometer 22 Be an Enabler

October 29, 2019

There are hundreds of assessments for leaders. The content and quality of these assessments vary greatly. There are a few leading indicators that can be used to give a pretty good picture of the overall quality of your leadership. Here is one of my favorite measures.

Strong leaders are enablers

On this dimension there is a stark contrast between great leaders and poor ones. In organizations with great leaders, people view their leaders as enablers. They provide a clear and believable vision of the future that is truly compelling to the workers.

They provide the resources and support required to reach that vision. They engage and empower people to put their best efforts into the journey toward success.

They celebrate the small wins along the way. If there is a problem, the leaders work to reduce or eliminate it.

Strong leaders also enable trust by creating a SAFE environment where people are not afraid to express their true thoughts.

Weak leaders are the opposite

When leaders are weak, you see the exact opposite. Leaders are viewed by the employees as barriers. They get in the way of progress by invoking bureaucratic hurdles that make extra work.

They use a command and control philosophy that stifles empowerment. There is a foggy vision or the vision is not that exciting to employees. Like if they struggle to make it happen, the result will not be so great.

Weak leaders destroy trust by creating fear within their organization.

A real example

I felt that kind of leadership in my final years with a company I once worked for. The vision was very clear; they had to shrink their way to success. That meant huge stress and more workers who would be let go year after year.

What an awful vision! I left and never looked back. In organizations with that kind of vision, people feel they are operating with both hands tied behind their backs. Fear lurks around every corner.

This condition leads to poor performance, and so the leaders pour on more and more pressure to compensate. It is a viscous circle that reminds me of the water funnel in a toilet. In fact, it is very much like that.

If you want to measure the caliber of a leader, just start asking the people in the organization if that leader is an enabler or a barrier to progress. Their answer will tell you quickly how talented that leader is.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at bwhipple@leadergrow.com or 585-392-7763.


Leadership Barometer 21 Build a Safe Environment

October 18, 2019

 Here is one of my favorite measures for the quality of a leader.

Build a SAFE Environment

In most organizations, there is a continual environment of fear. What we need to realize is that there are different kinds of fear. There is the fear due to market conditions or competition that may make a company go bankrupt.

We have learned over the past decade that just because a company is great now is no guarantee it will even exist in a year or two. There is really no such thing as lifelong job security anymore.

Longevity not guaranteed

As an example, look at Circuit City. In the early years of the 2000’s, it was on top of the heap, and even qualified as one of the “Great” companies in Jim Collins’ book Good to Great. By 2008, the company was history.

So, it is not surprising that few people feel the kind of job security that most individuals felt in the 80’s and 90’s. It is just a fact of life, and that kind of fear needs to be used to create the impetus to do better on a daily basis.

More common fear

The more crippling kind of fear is a nagging feeling that if I tell the truth about something to my boss, I am going to suffer some kind of punishment. It may not be an immediate demotion or dismissal, but eventually I will be negatively impacted in ways I may not even recognize.

So, I clam up and do not share thoughts that could be helpful to my organization.

Create the right culture

Great leaders create an environment where this kind of fear is nearly nonexistent. My favorite quote about this, that I note on my corporate website, is “The absence of fear is the incubator of trust.” In a culture where there is no fear, trust grows spontaneously, much like the mold on last week’s bread, only in this case, the mold is a blessing.

Reinforce candor

So, what is the mechanism by which great leaders create this lack of fear? They do it by “reinforcing candor.” They let people know they will not be punished for speaking their truth.

Reward rather than punish

On the contrary, these leaders show by words and deeds that people who speak up are actually rewarded for sharing something scary or just not right. That safety gives these leaders the opportunity to correct small problems before they have huge negative consequences for the organization.

That is brilliant leadership!

If you are a leader, focus on one thing when someone tells you something you did not want to hear.  Focus your actions on making the person glad he or she brought it up. That behavior is the most constructive thing you can do to build a culture of trust within your organization.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at bwhipple@leadergrow.com or 585-392-7763.


Leadership Barometer 20 Lower Credibility Gap

October 16, 2019

There are hundreds of assessments for leaders. The content and quality of these assessments vary greatly. You can spend a lot of time and money taking surveys to tell you the quality of your leadership.

There are a few leading indicators that can be used to give a pretty good picture of the overall quality of your leadership. Here is one of my favorite measures.

Lowers Credibility Gap

In any organization there exist credibility gaps between layers. These gaps lower the trust within the organization and make good communication more difficult. Great leaders have a knack for lowering these gaps by filling in believable information in both directions: up and down.

When there is tension between one layer and another, great leaders work to find out the root cause of the disconnect.

It could be a nasty rumor, it could be based on a prior breach of trust, it might be an impending reorganization or merger, it could be due to an outside force like a new government restriction. Whatever the root cause will determine the key to elimination of the gap.

Use your nose

Excellent leaders have a nose for these problems and head them off while the gap is a small crack and before it becomes like the Grand Canyon. They help people breach the divide by getting the two levels to communicate and really negotiate a better position.

Weak leaders are more like victims who wait till the battle is raging and the chasm is too broad to cross without a major investment in a bridge.

Silo thinking vs. Team mates

The insight that usually helps is to remind the differing camps that they are really on the same team.  Silo thinking leads to animosity between groups.  Great leaders remind people that they share common goals at a higher level. There is no need for warfare.

A leader who has this skill is easy to spot because there are few paralyzing situations that have to be resolved. If you are one of those leaders, it will be evident. If you are not, it will also be evident. Seek to knit the organization together at every opportunity.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at bwhipple@leadergrow.com or 585-392-7763.


Leadership Barometer 19 Generates Passion

October 8, 2019

A really good measure of the skill of leaders is how much passion they are able to generate in the organization.

Generates Passion

A hallmark of great leaders is that they are not only passionate people themselves, but they have an uncanny way of infusing the entire population with that passion.

That ability is a real gift. I believe most leadership skills can be learned, but the ability to spread one’s passion to others is usually an inherited trait.

If there is no seed, you cannot get it from reading textbooks or from going to courses. The good news is that most people do have the seed of potential in their DNA. They just need to hone the skill so it is optimized.

Get a great mentor

So, how does a leader develop this skill? One way is through a great mentor or a role model. If you do not have any charismatic leaders in your organization that can teach this skill, I recommend you go online and look up some of the great people from history or present who are particularly good at this skill.

I think of people like Zig Zigler, Earl Nightingale, Warren Bennis, Napoleon Hill, Lou Holtz, or Vince Lombardi.

There are literally hundreds of great role models, and they all have content on the WEB or in programs that can be purchased. A great source of inspirational tape programs on this topic is the Nightingale Conant Corporation.

You can find enough material to keep you learning about spreading passion for years. I know because I have invested in most of the tapes in their library and listen to them often. I have memorized the key points and seek to apply them whenever I can.

Passion is closely aligned with the sense of ownership. If you can get people to recognize the quality of their life is really more in their own hands than they realize, you are on the right track.

Teach people to reject being victims and to take control of their situation. Once that is accomplished, it is easy to generate passion because passion is all about an intense desire to achieve something because it will improve the quality of one’s life or help other people.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at bwhipple@leadergrow.com or 585-392-7763.