Leadership Barometer 33 Downsizing Tips

January 13, 2020

Every organization deals with downsizing occasionally in a struggle to survive difficult economic conditions. These times are true tests of the quality of leadership.

In many cases, downsizing leads to numerous problems in its wake, especially lower trust.

The most crucial shortage threatening our world is not oil, money, or any other physical resource. It is the lack of enlightened leaders who know how to build trust and transparency, especially when draconian actions are contemplated.

We are in need of more leaders who can establish and maintain the right kind of environment. A serious problem is in the daily actions of the leaders who undermine trust, even though that is not their intention.

The current work climate for leaders exacerbates the problem. The ability to maintain trust and transparency during workforce reductions is a key skill few leaders have.

Downsizing is a unique opportunity to grow leaders who do have the ability to make difficult decisions in ways that maintain the essence of trust.

Thankfully, there are processes that allow leaders to accomplish incredibly complex restructurings and still keep the backbone of the organization strong and loyal. It takes exceptional skill and care to accomplish this, but it can be done.

The trick is to not fall victim to the conventional ways of surgery that have been ineffective numerous times in the past. Yes, if you need to, you can cut off a leg in the backwoods with a dirty bucksaw and a bottle of whisky, but there are far safer, effective, and less painful ways to accomplish such a traumatic pruning.

One helpful tool in a downsizing is to be as transparent as possible during the planning phase. In the past, HR managers have worried that disclosing a need for downsizing or reorganization might lead to sabotage or other forms of rebellion.

The irony is that, even with the best secrecy, everyone in the organization is well aware of an impending change long before it is announced, and the concealment only adds to the frustration.

Just as nature hates a vacuum, people find a void in communication intolerable. Not knowing what is going to happen is an incredibly potent poison.

Gossip and rumors generally make the problem bigger than it actually is, and leaders find themselves dealing with the fallout.

Human beings are far more resilient in the face of bad news than to uncertainty. Information freely given is a kind of anesthesia that allows managers to accomplish difficult operations with far less trauma. The transparency works for three reasons:

1. It allows time for people to assimilate and deal with the emotional upheaval and adjust their life plans accordingly.
2. It treats employees like adults who are respected enough to hear the bad news rather than children who can’t be trusted to deal with trauma and must be sheltered from reality until the last minute.
3. It allows time to cross-train those people who will be leaving with those who will inherit their work.

All three of these reasons, while not pleasant, do serve to enhance rather than destroy trust.

Don’t humiliate people

Another tip is how to break the news to someone who will be terminated. One way to handle the situation is to ask yourself how you would like to be treated if the situation were reversed. Would you like to be paraded down the hall to pack a box with your possessions and escorted outside the gate and forced to hand over your keys and badge?

Many enlightened leaders have handled the separation in a more humane way. They break the news to the individual and share that the employee needs to find alternative employment. They may even offer assistance with ideas on where to look and offer for a reference.

Then, the employee is not immediately escorted off the premises, but is allowed to pack things up over the next several days and say good bye to friends and work colleagues. Some employers have even experimented with letting the impacted worker use the facilities and equipment for a short while during the job search.

HR managers will quickly point out the risks of having formerly employed workers on the premises, and it is true that the person needs to understand that if he or she is disruptive in any way, then the leaving will be immediate.

The idea is that when you treat separated employees with respect and kindness, even when the news is not good, they respond with a better attitude, which generally improves the outcome.

The more powerful result is that the employees who are not leaving are also impressed by the way these former colleagues were treated. That factor tends to bolster morale a bit for workers who are now asked to take up the slack.

Full and timely disclosure of information and thoughtful exit processes are only two of the many tools leaders can use to help maintain or even grow trust while executing unpleasant necessities.

My study of leadership over the past several decades indicates that the situation is not hopeless. We simply need to teach leaders the benefits of building an environment of trust and transparency and how to obtain them.

Robert Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust.

The Wimpy Boss

November 20, 2011

I have written about bully bosses a couple of times, but I never addressed the other end of the spectrum – wimpy bosses. While not as obnoxious as a bully boss, the wimpy boss can be exasperating in different ways. Let’s look at some of the characteristics of a wimpy boss and follow up with some tips in case you happen to be paired up with one.

I am reminded of the cartoon character “Wimpy” in the Popeye Cartoon, (I know I am dating myself – and as Groucho used to say, “If you’re dating yourself, you aren’t likely to have many children”). Wimpy was famous for the line, “I would gladly pay you Tuesday for a hamburger today.” That characteristic of postponing things is one of the hallmarks of a wimpy boss. Regardless of the issue, there are some bosses who do not want to face making a decision, so they ask for more analysis or more time. Eventually people get the message that there isn’t going to be a firm answer.

Another trait of a wimpy boss is that the person will not stand up for people who work for him or her. If upper layers of management perceive an individual incorrectly, the wimpy boss is going to be a “yes man” and not challenge the misconception.

Wimpy bosses do not hold firm to decisions made on principle. They bend with the breeze coming from on high and waffle when asked to take a stand on issues involving integrity. They are like chameleons and change colors to blend in with the background.

When a person is abusing other employees, the wimpy boss does not step in with strong action to stop the problem. Instead, problems are allowed to fester and well up because the boss has no strength or backbone.

What can you do if you have a wimpy boss? That is a really good question, because you are not likely to change this person. The weak habits are a form of self preservation, laziness, or just plain being gutless. No amount of coaching is likely to reverse a lifetime of bad habits in this area. If you are reporting to a wimpy boss, the best you can do is document your requests carefully and make sure you copy others, such as senior management or HR in on your requests.

Make sure the need for decisions have a date fixed to them and that a large number of people are aware of the delivery date. If needed, send reminders a reasonable time before the due date.
If you see some signs of strength emerging, reinforce the boss enthusiastically for taking action. It will serve to encourage stronger action in the future.

Lastly, training can help a wimpy boss learn how to handle difficult situations and also make more firm decisions. You may not be in a position to nudge the boss directly to get some training, but there could be indirect ways to let it be known that some additional seasoning would be beneficial. Each organization will have a different political hierarchy that includes not only the wimpy boss but also that person’s peers, manager, HR, and the Development Group. As an underling to a wimpy boss, you need to be careful how and when you point out opportunities for improvement.