Leadership Barometer 15 Quality of Decisions

September 10, 2019

Here is a good indicator of the quality of a leader.

Make Good Decisions

This measure sounds so trivial and axiomatic that you probably wonder why I list it at all. Unfortunately, many would-be great leaders make rather stupid decisions for one reason or another. I often puzzle at how it is possible for a leader to do something that takes him in exactly the opposite direction he is trying to go. That sounds illogical, I know, so let’s examine some of the forces that could allow this to happen.

1. Stupidity – This is a simple situation of making a bonehead decision. It is like the leader who intellectually knows it is better to admit a mistake than to hide it because that actually increases respect, but chooses to hide it anyway. Sad to say there are many stupid leaders out there who make wrong decisions rather consistently.

2. Time pressure – I had a teacher once tell me “You can write a term paper in 3 months or 3 hours, the only difference is the quality.” So it goes with decisions. Quality goes up with more thought, at least up to a point. After a while the old syndrome of analysis paralysis takes over, and the decision process becomes entirely too cumbersome.

3. Poor information – often decisions are based on input from others. If a leader blindly takes bad information and makes big decisions based on it, they will turn out bad. That was the problem when George Bush decided to invade Iraq to get rid of the weapons of mass destruction. After sifting the sand of that entire country for years, we never did find the problem we allegedly went in to eliminate.

4. Going along with bad advice from above – there are times when your boss will toss out a half-baked idea and say “Why don’t you try it.” Be careful to get good reasoned advice before taking the plunge. If you find yourself on a wild goose chase, don’t forget to ask who let the goose out of the cage to begin with.

5. Not accounting for risk – Every decision has an element of risk. If you make a decision based on optimism and faith but do not consider the potential downsides of it, you will eventually get caught in a nasty situation. Get the facts and consider what could go wrong as part of your planning process.

6. Sub-optimizing on only part of the story – it is really easy to please one constituency while alienating another one. You can please the shareholders by eliminating salary increases for a year, but the employees will suffer. There are numerous situations where there are tradeoffs. Go in with your eyes wide open on the holistic impact of your decisions on all stakeholders.

7. Not thinking of the customer – for every action or decision, there is a customer. Make sure you know who the customer is and that the customer is well served by your decision.

8. Repeat of something that did not work before –Making the same bonehead move you have made in the past hoping for a better result should qualify you for a white jacket with very long sleeves. It is the classic definition of insanity.

9. Distracted by a bigger issue – often there are numerous decision processes going on simultaneously. You need to consider each one carefully and not put so much energy into one decision that you starve another. There is no forgiveness if you make a bad decision on the cart because you were focused on the horse.

10. Hubris – Decisions made to feed the ego can often lead to disastrous consequences. Try to not get married to your ideas too early. Listen to all sides and think carefully about the full consequences before becoming an advocate of one approach.

11. Lack of communication – If you make a brilliant decision, but everyone else thinks it is stupid because you failed to explain your rationale, you are in trouble. You need to bring others into the process as early and completely as you can.

So, on first blush, the notion of making good decisions sounded trivial, but after considering some of the ways leaders get tripped up, the above checklist ought to be a good starter kit for a master list in your organization of how to make better decisions. I am sure there are several things I missed on my list that you can think of.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at bwhipple@leadergrow.com or 585-392-7763.

Deadline Dynamics

October 2, 2016

Classic ClockI was having a discussion about deadlines with one of my students the other day, and it got me thinking about these strange things in our lives.

Deadlines have a bigger impact on the quality of our lives than we realize, but most people seem to accept them without challenging them. This article will put the spotlight on deadlines and suggest some ways we can handle them a little better.

I come at the topic from four different perspectives: 1) the arbitrary nature of deadlines, 2) self imposed deadlines, 3) deadlines set by others for us, and 4) setting deadlines for others successfully.

First, let’s realize that most deadlines are arbitrary dates without real substantive factual backing. For example, say your senior manager sets a deadline for the budget to be submitted by the end of the month. Will the world really stop turning if the budget is submitted later than that? I doubt it.

In reality, many deadlines are set so a higher level deadline (equally arbitrary) can be met. In the example above, the senior manager may need to have the budget in time to roll it up with a corporate level budget that somebody decided needs to be finished by the end of the quarter.

There are some fiscal hurdles in certain situations that give the deadlines more of a real feel, but when you hold them up to the light, you can see that nearly all of them are based on someone’s desire that could be changed, if it was really necessary.

If you use the “Five Why” technique with any deadline, you are sure to come up with some eye-opening conclusions. Simply ask why something must be done by a certain date, and when you get the answer, ask why that is the case.

Do that five times, and you will usually find that the specific deadline is not as firm as it appears. The answer to one of the last “why” questions is likely to be, “because we have always done it that way,” or maybe “because that is the way the boss likes it.”

What I am saying is that the pressure to meet most deadlines is something organizations usually impose on themselves.

On the flip side, deadlines are an essential ingredient for having things work as intended. Imagine if there were no deadlines at all. Precious little work would get done, because human beings have a remarkable ability to procrastinate from doing things that are not fun.

I think self-imposed deadlines can be helpful. Many of us impose personal deadlines that are figments of our imagination so we can accomplish the things we want in life.

I impose deadlines on myself all the time. It is a habit called “operating ahead of the power curve.” If I have a presentation to give in four weeks, I will convince myself that it needs to be given next week.

I create a self-imposed deadline to get the presentation prepared. It then sits in my computer for a few weeks before the presentation. Actually, I am still subconsciously working on it and “polishing the edges,” so the ultimate quality of the presentation is much better than if it was presented when initially completed.

There is intentional pressure on myself at the start to get the presentation done, then I can relax and not be in a panic just ahead of the due date.

The same philosophy is true with writing. As I am typing this article, there are five articles in the queue, all ready to publish, so this particular one will not get published for six weeks.

In the meantime, my beloved wife will help me make it more worthy of the reader’s attention, and I will think about it a few times more before going to press. My personal deadline to get this article done is today, but it will not be published on my blog for six weeks.

The deadlines set by other people generally cause us the most stress in our lives. This is especially true if the person or organization setting the deadlines has a history of being unreasonable, rigid, or confusing with them.

When you think of it, most people are juggling several deadlines on any given day and trying to sort through the different priorities.

To lower the stress of deadlines, make sure you have a firm agreement with the person imposing them and arrive at a reasonable priority for this work in addition to everything else on your plate.

If the task seems unreasonable, try to negotiate some leeway or some assistance, and express that you want the time to ensure a quality job. If it becomes apparent you will miss a deadline, let the person who gave it to you know well in advance. It is much easier to work through an alternate path if the problem is surfaced in a calm manner before the deadline.

If you wait until after the deadline to share the shortfall, all of the “reasons” you give will appear to be flimsy excuses, and you will lose credibility.

People instinctively know that getting things done on time is a prerequisite for advancement, so they really try to comply with deadlines, even if it means becoming nervous wrecks. When conflicting deadlines occur, either for one person or between people trying to work together, it is a formula for dysfunctional conflict.

Managers who establish deadlines for other people need to be careful that they are reasonable, clear, and not in conflict with other deliverables.

Here are some suggestions that may be helpful for setting deadlines for employees at work:

1. If there is a true need for something to be done at a particular time, state the reason when giving the deadline so people know it is not simply an arbitrary date.

2. When possible, give people a voice in establishing the goal for when work will be completed. Participating in the setting of a deadline makes it personal, so it becomes much more palatable.

3. Make the deadlines visible with some sort of chart or notes to back up the validity and avoid confusion.

4. Ensure the specific deliverable is crystal clear and not subject to interpretation. This level of clarity will avoid hard feelings later on.

5. Establish some milestones along the way, so people can experience progress toward the final submission.

6. Celebrate a job well done and let people know you are grateful for their efforts to meet the deadline.

7. Coach people who habitually fall short of deadlines and help them with more specific targets in the future. Let them know that demonstrating a solid track record of meeting expectations is really going to help their own standing.

8. Be flexible, when possible, so that changing priorities and conditions do not put undue pressure on people. Be alert to the signs of people feeling trapped by deliverables that are not really possible.

Working with deadlines is something we all do. When we seek to establish deadlines at work, following the above tips will reduce some of the problems we encounter.

Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of four books: 1.The Trust Factor: Advanced Leadership for Professionals (2003), 2. Understanding E-Body Language: Building Trust Online (2006), 3. Leading with Trust is Like Sailing Downwind (2009), and 4. Trust in Transition: Navigating Organizational Change (2014). In addition, he has authored over 500 articles and videos on various topics in leadership and trust. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations. For more information, or to bring Bob in to speak at your next event, contact him at http://www.Leadergrow.com, bwhipple@leadergrow.com or 585.392.7763

Using Time in Negotiations

November 22, 2014

Geeky hipster falling asleep on hand on white backgroundThe use of time in negotiations is a well known ploy that is more effective than meets the eye.

When you come into a car dealer for the third time to look at the same car, that dealer has a significant advantage. He or she knows you have invested significant time into this deal and will be willing to compromise a lot on price.

There are many examples of using time and personal energy as a tactic in negotiations, I will share a couple examples from my own history to illustrate how this works and how you can thwart others who would use time trying to get advantage over you. These ideas were also presented in my book, “Trust in Transition: Navigating Organizational Change.”

I recall one situation where a CEO was contemplating the purchase of a diversified company with offices all over the world. The selling CEO wanted to impress the buying CEO with how things work in the fast lane, so he arranged a trip around the world to visit every site as part of the due diligence.

The idea was to exhaust the buying CEO so that he would cave in during the negotiation. The seller even took along two assistants so they could relieve each other and have an unfair advantage. The ploy totally backfired.

I was present when the selling CEO came back from the week-long journey. He looked completely exhausted. His comment was, “Where did they get that guy? He ran rings around us and always came up smiling. We were absolutely dead on our feet.” So, what was intended as a ploy to gain the advantage turned into a liability for the seller.

The secret was that the buying CEO was a master at sleeping on airplanes and in taxis. He could get good quality sleep on every leg of the trip, while all three of the opponents could only sleep a little and did not get much rest for the entire week.

I recall another situation where one party tried to gain leverage using time, and that also backfired. This was a negotiation for a product line made in Japan. The principal, I’ll call him Don, flew over from the United States to negotiate a deal and was scheduled to stay for a week. He was outnumbered, of course, and was a guest on their home turf.

That was a big advantage for the Japanese, who decided to put time pressure on Don. They dragged their feet and brought up all kinds of small issues to avoid the financial negotiations until the final day.

The Japanese host said they found out which flight my friend was going to take so they could get him to the Narita Airport on time, but they actually they got the flight information to know when Don would be getting anxious to close the deal and head home.

At around 10 a.m., the Japanese host asked for a major price concession and stated, “We have been talking now for five days, and it is time for you to show some flexibility. Besides, we have to get going within an hour to get you to Narita on time.”

Don did a masterful reversal when he said,

“Oh, let’s not rush this deal. It is too important; I’m prepared to stay for another week, if necessary, so we can get this right.”

All of a sudden the time pressure was on the other side.

The Japanese host had been entertaining Don every night, and it would take him almost two hours to get home after he dropped Don off at his hotel. He was exhausted and wanted my friend out of his hair, yet Don claimed he was willing to stay for an additional week. The Japanese host quickly made a huge concession, and Don still stayed the extra week to hammer out the details.

The use of time in the negotiation process is always important, and good negotiators find ways to leverage this important consideration. Here are five tips that will help you improve your negotiating effectiveness regarding the use of time.

1. Be more aware of how time is working for or against you during the entire process, not just at the negotiating table.

2. Consider the element of time as a competitive weapon to use strategically and carefully to improve your changes for an excellent result.

3. If your counterpart is trying to use time against you, work to reverse the logic and have it work against the other party. It is fun to see the look on their face when they realize the dynamic has been overturned.

4. Do not telegraph your own anxiety relative to time. Make gestures like you have all the time in the world.

5. When you sense anxiety in the other party, slow down the process to gain leverage.

At the end of the day, the negotiation rests on human beings who have physical and mental limitations. Use the strategies above to enhance your negotiating success, and also use them to be alert to the tactics that others may be using on you.