Interview with Jaime Saunders – CEO of United Way of Greater Rochester

May 26, 2020

If you want to hear an inspiring and uplifting response to our current crisis, view the short video below.

The United Way of Greater Rochester has stepped up big time in the COVOD-19 crisis. This 12 minute interview with their CEO and President Jaime Saunders describes their process for serving our community and bringing people together to support those less fortunate.

It is an amazing story of community cooperation and of outstanding leadership.

Here is the link  https://www.youtube.com/watch?v=8XsVjDK_pqk&feature=youtu.be


Tips for Zooming

April 22, 2020

I was sharing a horrific incident with one of my friends recently. Last week I was on a Zoom Meeting with a professional group of about 28 people, and about 30 minutes into the meeting we were Zoom Bombed. I cannot describe the depravity of what we all saw without compromising my own professionalism. Suffice to say it made me totally sick, and I went into shock for several hours. The meeting host had taken precautions to avoid it, but they were insufficient.

Since I use Zoom a LOT these days, I studied up on the several layers of protection and will use these in the future. My friend suggested that I document the things I have learned in a blog. These things are all available from Zoom, but if I can spare just one person from going through what I did, it will be worth it.

Here are some of the tips I learned. If I have any of this incorrect, then let me know.

Use Registration

You can specify that only people who have registered can enter the meeting. That will prevent a random hacker from entering your meeting, but you need to be careful that someone intent on being disruptive does not register and come into the meeting by legal means.

Know the people in your meeting

If you are running a meeting with strangers who you do not know, recognize the risk you are taking. There are some very warped people in this world.

Enable the Waiting Room

This feature is located on the security icon on the host’s dashboard. When the waiting room is enabled the host has to allow each person to join the meeting consciously. If someone tries to crash the party, he will not get out of the waiting room. Of course, this protection will not work unless the host verifies that each participant belongs in the meeting.

Don’t allow participants to screen share

You can disable this protection once you know all the people there are safe and you have locked the room.

Lock the meeting once all participants have arrived

This feature will also keep predators from entering the meeting at all.

Remove any disruptive participants and lock them out

Participants can be ejected from the meeting by the host or the co-host.

Co-host cannot assign Breakout Rooms

Since you cannot enable the co-host to assign breakout rooms, if you use breakouts, you may want to reverse roles and let the meeting leader actually have the system consider him the co-host. That way, the second in command can assume the role of host and handle the breakouts.

I am sure there are other protections in the system that I have not yet discovered. If anyone reading this blog has any other tips, please comment on them so I can learn more helpful ideas.


Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of: The Trust Factor: Advanced Leadership for Professionals, Understanding E-Body Language: Building Trust Online, and Leading with Trust is Like Sailing Downwind. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations





Leadership Barometer 34 Skip the Sandwich

January 20, 2020

There are literally thousands of leadership courses for managers. In most of them, one of the techniques advocated is called the “sandwich” method.

The recommended approach when a leader has a difficult message to deliver is to start with some kind of positive statement about the other individual. This “softening up” is followed by the improvement opportunity. Finally, the leader gives an affirming statement of confidence in the individual.

Some people know this method as the C,C,C technique (compliment, criticize, compliment)

The theory behind the sandwich approach is that if you couch your negative implication between two happy thoughts, it will lessen the blow and make the input better tolerated by the person receiving the coaching.

The problem is that this method usually does not work, and it often undermines trust along with the credibility of the leader. Let’s examine why this conventional approach, as most managers use it, is poor advice.

First, recall when the sandwich technique was used on you. Remember how you felt? Chances are you were not fooled by the ruse. You got the message embodied in the central part of the sandwich, the meat, and mentally discounted the two slices of bread.

Why would you do that? After all, there were two positive things being said and only one negative one. The reason is the juxtaposition of the three elements in rapid fire left you feeling the sender was insincere with the first and last element and really only meant the central portion.

A manager might be able to slip the sandwich technique past you at the start of a relationship. At that point, you do not have a pattern to guide your subconscious thought. Later, if the manager has a habit of using the sandwich, you will become so adept that you will actually hear the second and third part of the sandwich coming up before they are even uttered by your manager.

This interesting phenomenon also occurs in e-mail exchanges. Managers often use the sandwich approach in an e-mail. It might sound like this:
“Your review of the financial information this morning was excellent, Mike. The only improvement I can see is to use more charts and fewer tables of figures to keep people from zoning out. Given your strong track record, I am sure you can make this tiny adjustment with ease.”

If you know this boss well, you can anticipate there is going to be a “but” in the middle long before the boss brings it up. The last part is a feeble attempt to prop you up after the real message has been delivered.

If you received this message, chances are you would have internalized the following: “Stop putting everyone to sleep with your boring tables and use colorful charts to show the data.” You would probably miss the compliment at the start because it was incongruent with the second message, and you would certainly discount the drivel at the end of the message because it was insincere.

It is not always wrong to use a balanced set of input, in fact, if done well, it is helpful. If there really is some specific good thing that was done, you can start with that thought.

Make the sincere compliment ring true and try to get some dialog on it rather than immediately shoot a zinger at the individual.

Then you can bring the conversation to the corrective side carefully. By sharing an idea for improvement, you can give a balanced view that will not seem manipulative or insincere.

Try to avoid the final “pep talk” unless there is something specific that you really want to stress. If that is the case, then it belongs upfront anyway.
Examine your own communication with people, especially subordinates, to reduce the tendency to use the sandwich approach mechanically, particularly if you have to stretch to find the nice things to say.

You may find it hard to detect the sandwich in your spoken coaching, but it will be easier to spot in your written work. The habit is particularly common when writing performance reviews or when trying to encourage changes in behavior.

The sad thing for the boss is that he or she was actually taught that the sandwich technique is normally a good thing to do. That makes it easy to fall into a pattern of doing it subconsciously and not realize that it is actually lowering your own credibility, unless it is used very carefully, because you come across as insincere.

How can you reduce the tendency to use the sandwich approach if you already have the habit?

The first antidote is to become aware when you use it. That means you need to be especially alert when giving verbal input. It also means proofreading notes where you are rating people or trying to change behavior.

When you see the sandwich being used, change it. Give the request for modified behavior with no preamble or postscript in the same breath. Just frame up the information in as kind a way as you can, but be sincere in your words.

Do share a balance of positive and negative things as they apply, but do it naturally, not in a forced, 1,2,3 pattern.

A second way to stop using the technique is to teach others to stop using it. The best way to learn anything is to teach it to others. As you help others see their bad habit, it will remind you that it sometimes shows up in your own communication.

If you can reduce your tendency to use the sandwich approach by 50-80%, you will become a more polished and effective leader.

The third way to prevent this problem is to encourage the teachers of “Management 101” to stop suggesting this technique in the first place. It is not an effective method of changing behavior.

Instead teach leaders to give both positive and corrective feedback in a natural way and only include sincere and specific praise, never force something to butter up the other person.

People have a keen ability to sniff out insincere praise, especially if it is just after being corrected for doing something wrong.

Robert Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust


Body Language 59 Okay???

December 21, 2019

Not all gestures are universal. Some of them have vastly different meanings in different cultures. Meanings can change over time and with political agendas.

In a multicultural world, it is increasingly difficult to know when it is wise to use a particular gesture. The gesture here is a good case in point.

The body language signal depicted in the photo is a very common gesture. In Western society, we know the meaning to be Okay. It is a sign of approval or one of general wellness. We see it all the time, and we use it often.

It was a sign that everything is fine and there was no need to worry. However, you need to be very careful when using the gesture in a crowd where you don’t know everybody.

According to the Anti-Defamation League, the sign has recently (2017) been used as a symbol of white supremacy. The three fingers pointing out form the letter “W,” which stands for “White,” and the circle formed by the index finger and thumb signifies “Power.” Thus, for some people, the gesture has taken on the connotation of hate. It was originally the result of a hoax, but for some people the meaning continues as one of white supremacy, especially when used with furrowed eyebrows as in the attached photo.

Still, in the majority of cases in the USA, the gesture is intended to be affirming and serves to put people at ease, but it would not do that in several other cultures. Beware, the symbolic “O” actually has a long history, and it can mean very different things.

To arrive at an accurate reading, you also need to take the other body language cues, like facial expression into account and factor in the context in which the gesture is given.

I looked the gesture up on Wikipedia, and after many paragraphs explaining the different meanings, nearly 100 references were identified. You could spend years just reading up on the complex meanings of this one gesture.

This article identifies a few of the different meanings, and I leave it to you to look up the history and some of the more subtle meanings if you are interested.

For example, in Japan, the gesture is intended to mimic a person holding a coin, so the translation is a statement of wealth. For many people in Japan, the sign literally means “money.” Imagine how confused you would be if you asked another person how he was feeling and he responded “money.”

In France, the gesture is taken to mean “nothing.” It comes from the formation of the digit zero with the forefinger and thumb.

In Greece or Turkey, you really need to be careful using this gesture because it takes on a vulgar meaning, as the symbol is used to mimic the human anus. The gesture is often used to indicate homosexuality or sodomy. If you were in a rough bar in Greece, it would be wise to avoid this signal because it could lead to a fist fight.

Likewise, in Brazil, the gesture has a vulgar meaning equivalent to giving the other person the middle finger.

In many Arab countries, the gesture is intended to mean giving a person the “evil eye.” It is intended to be a type of curse. It is the same connotation as a verbal put down, like “damn you.”

In the Hindu and Buddhist religions, the symbol has a completely different meaning, mudra or vitarka mudra, which is recognized as a symbol of inner perfection.

Since the gesture is made by manipulating the hands, there are parallel meanings in sign language. Fer example, if the thumb and finger are tightly closed and moved around quickly, it would mean something very small, like a bee.

If the thumb and forefinger were symbolically placed into a hole formed by the fingers of the other hand, it would mean to vote or elect someone. The connotation is putting a small ballot into the box.

There are many other potential meanings when using the Okay sign. It is a good idea to use the gesture with significant care or completely abstain when interfacing with people you do not know well. Keep an eye out for a confused, shocked, or angry look on the face of the other person. If you see that, then it is time to explain what you wanted to convey verbally.

When speaking in public or dealing with groups of people, it would be wise to refrain from using the Okay sign at all to be on the safe side.

This is a part in a series of articles on “Body Language” by Bob Whipple “The Trust Ambassador.”


Preventing Scope Creep

November 15, 2019

I am relaunching this article I wrote back in 2014 because I have been made aware of a most helpful article from Toptal on the same topic.  Lots of great tips in here. Enjoy

One of the most insidious problems in any kind of project work is scope creep. The impact of scope creep is often a dissatisfied customer or a loss of profit for the vendor or both.

Either way, the situation has caused the result to be less satisfying than what was envisioned.

It is very easy to understand how scope creep happens. No complex project can be fully described in every minute detail before doing the work.

There are always going to be surprises that come up along the way in terms of unexpected delays, schemes that did not work as expected, resources being unavailable, new features requested by the customer, and a host of other changes in the description of the project.

This phenomenon should be understood by both parties ahead of time and not come as a surprise.

There is no 100% guarantee that any project is going to be completed without some change in scope. The trick to manage scope creep effectively is to recognize when a change is being suggested.

It is very easy to accommodate small or subtle changes in the specification for the project, and yet the sum of many small changes can mean a huge difference in the success of the project.

Make sure all changes to the specification are openly discussed. That will protect you at least partially, because it will notify the customer that a change from the original design has been requested.

You can then renegotiate the price or the delivery time in order to accommodate the change in scope.

If you are the customer, recognize that the vendor was not able to envision 100% of the things that needed to be done to deliver your project. In reality, changes in scope will be happening for both the vendor and the customer on every project.

Life happens, and both parties are going to have to roll with the vicissitudes that are being faced on a daily basis.

Here are 12 tips that can help reduce the stress of scope creep:

1. Ensure there is enough communication with the customer when creating the specifications.

2. Do not go into the project with preconceived notions of what the customer really wants.

3. Make sure specifications are detailed and specific, because any vague deliverables are going to be areas of contention down the road.

4. Factor in the potential for scope creep by building contingencies or safety factors into the bidding process.

5. Keep a ledger of requested changes on both sides. It is not necessary to renegotiate the entire deal for each change, but it is important to have all changes documented.

6. Plan the job in phases with sign off gates at specific milestones. If there is a scope change it can be confined to one phase of the project and not infect the entire effort.

7. Look for win-win solutions to problems. Often a creative solution is available that will delight both the vendor and the customer.

8. Avoid rigidity about the job. Make sure the entire project is constantly moving in the direction of a successful conclusion. If things get significantly off the track, call for a meeting to clarify the issues and brainstorm solutions together.

9. Keep the customer well informed about progress of the project.

10. Express gratitude when the other party is willing to make a concession. Good will is important in every project because life is a series of projects, and a poor reputation can severely hamper future income.

11. Have a formal closing to the project where each party expresses gratitude for a job well done. If there were any specific lessons learned during this job, make sure they are documented so both parties can benefit by them in the future.

12. Plan an appropriate celebration at the end of a challenging project to let people feel good about what they have done and reduce the pressure.

The best defense for stress caused by scope creep is to bring all changes out in the open. Changes can occur on either side of the equation, but they need to be made visible and the impact on the total delivery whether it be the specification or the time or cost to make it happen need to be understood along the way.

The key objective is to avoid disappointing surprises that result from lack of communication between various stakeholders throughout the process.


Thanks and “Hats Off” to The Greater Rochester Chamber of Commerce

October 16, 2019

Over the past 20 years, my business has been helped constantly by the collective efforts of the Greater Rochester Chamber of Commerce.

The entire staff of GRCC is highly professional and has an attitude that makes me feel a part of a winning team.  They have provided so many opportunities to enhance my business that it is hard do describe them succinctly.

The networking opportunities come by on a weekly basis through special events and the linking of people on the LinkedIn Group.  There have been many supportive comments to articles I post here on a regular basis.

The Chamber has supported a course that I have developed over the past couple decades entitled “Leadership for Managers.” That vehicle has reached close to 1000 leaders that work in our community and helped them create better cultures in their own environments. The Chamber helps me promote and conduct these courses three times every year.

The Chamber has afforded me the opportunity to speak in various forums connected with community activities and HR Groups. Those opportunities have led to many consulting activities with over 100 companies in our area.

I consider the family at GRCC as a part of how I connect with the rest of the business community here in Rochester, and my ability to provide some positive influence is greatly enhanced by my membership and participation in the activities of GRCC.

Thank you to Bob Duffy and the entire staff at the Greater Rochester Chamber of Commerce for being a vital partner and ally in my business pursuits.


Six Tips for Improving Electronic Communications

February 27, 2019

Last week I discussed interpreting electronic body language. Decoding electronic body language well is the mirror image of being sensitive to the messages we write. Let’s look at some important, but often overlooked, principles of clear electronic communication. Here are six key principles to consider:

1. Different from verbal communications

Everyone knows that e-mail and texting are different from conversations, but often people don’t change their communication patterns accordingly.

For example, people cannot modify content of a message based on the real-time visible reaction of the other party as in face-to-face conversations. Instead, all information is presented at once without feedback.

Misunderstandings or hurt feelings are common. No matter how sensitive you try to be, the reader may interpret your comments as being insensitive.

2. Electronic documents are permanent documents

Once the “send” button is pushed, you can’t take it back, and you normally lose all control over who views your words. The permanent nature of notes is often forgotten in everyday interactions, but the implications are serious.

Consider the difference between verbal praise and praise via email. When praise is given vocally, the impact is reduced over time as people tend to forget. When praise is given via email, the recipient is likely to read it many times and even print it out to show others at home. The benefit is amplified.

Unfortunately, the more lasting impact also occurs on the negative side. A verbal reprimand is an unhappy event for anyone, but time often mitigates the pain. A reprimand in a text or email tends to endure and even feel worse with time. It will be read many times, and may be forwarded to others.

3. Understand the objective

Before you write a note, consider what are you trying to accomplish. Make sure when you proofread a note that it will achieve your goal.

Most people who annoy or anger others in notes don’t have that intention. You can eliminate problems if you clarify your objective.

4. Less is more in electronic communication

Short notes are more likely to be read and understood. A note must be opened, read, and internalized by the reader to have any value.

People who write long, detailed, and technically perfect notes are frequently ignored by others due to the volume of information. Have they communicated or just annoyed?

5. Set the tone

Your tone is established in the first sentence, or in the case of an email in the subject line. A poor start means the reader is likely to reject much of the content or become defensive. Notes that start with the right tone are more effective.

6. Write when you are yourself

Avoid sending messages that are written when you are angry or not yourself. At these times, you are not the person you want to portray to the world.

These points seem obvious, but they are often ignored. With the proper mindset and attention to detail, you can easily make major improvements to your electronic communications.

Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of four books: 1.The Trust Factor: Advanced Leadership for Professionals (2003), 2. Understanding E-Body Language: Building Trust Online (2006), 3. Leading with Trust is Like Sailing Downwind (2009), and 4. Trust in Transition: Navigating Organizational Change (2014). In addition, he has authored over 600 articles and videos on various topics in leadership and trust. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations. For more information, or to bring Bob in to speak at your next event, contact him at http://www.Leadergrow.com, bwhipple@leadergrow.com or 585.392.7763


Improving Electronic Communication 1

February 20, 2019

Many of us now view electronic communication (email or texting) casually. We just type information as if we were chatting with someone in the hallway. This is potentially a big mistake.

When we communicate verbally, most information is conveyed through body language and voice inflection; only a small fraction of information is conveyed by the actual words. In electronic communication, all we have are the words as clues to decode information accurately, so the challenge is significant.

Imagine the advantage if we could read “ebody language.” We could understand the intent of notes by interpreting meaning in between the words on the screen. That skill would be important, as the percentage of electronic communications continues to rise. There is ample “body language,” and even voice inflection, available in electronic communications—if we know how to read the signals.

Unfortunately, most people have no training in reading electronic body language. They rely on the written words to impute meaning, which is like trying to paint a full-color picture using only red paint. They can’t blend different colors into subtle shades that reflect the richness of the scene.

Working with just the words means that sometimes people become offended when no offense was intended.

To read between the lines of text online, we have to pay attention to the signals and integrate them into a pattern that yields more information than the words alone. For example, if we know what to look for, the first few words on a message often give vital clues to the tone of the note.

The difference between “Hi Mary,” and “So Mary,” is huge if you are Mary. Keep an eye out for the tone, timing, and tension in your electronic communications.

Tone

Tone builds additional meaning into notes in dozens of ways. Emoticons and acronyms are two well-known methods that should be used sparingly and only in casual communications.

Qualifying conjunctions, such as the word “but,” often convey the opposite meaning from the literal words of a note: “We loved your class, but it is good to have it completed.” The conjunction becomes an “eraser word” because people pay more attention to what comes after the “but.”

Other kinds of expressions might also convey the opposite meaning. For example, “no offense” usually means the writer is expecting you may take offense. Some words or phrases tend to inflame people if not managed carefully. “Let me make it perfectly clear” is a good example.

Much of the tone of a note is contained in pronouns. “You” is the most commonly misused pronoun. “You never let me finish my work” is an example. The reader interprets this as an accusation or lecture and becomes defensive. Whenever starting a sentence with “you,” check to see if it might send a wrong signal.

Overuse of the personal pronouns “I,” “me,” and “my” make the writer sound parochial or egotistical.

Too much emphasis on “we” and “they” will signal a competitive atmosphere where silos inhibit good communication and cooperation.

To maintain credibility, avoid using absolutes. “She has never done anything to help us” is easily proven incorrect.

Try to avoid phrases with double meanings, one of which is sarcastic: “His diatribe at the meeting shows what an emotionally intelligent leader he is.” Sarcasm is often disguised as humor, but it can quickly backfire with uncontrolled distributions.

Never write something in an email that you would not be willing to have anyone read, because literally anyone might receive a copy.

Timing

Timing issues with electronic communication often lead to problems. A major issue is the asynchronous nature of email and often with texting. Since people open notes at different times, one person might respond to a note that has already been superseded, leading to much confusion.

When chatting, your input may be a response to a point made several entries back, which can lead to unintended, often comical, but sometimes embarrassing exchanges.

The antidote is to be alert for misunderstandings based on when people respond to notes. Sometimes notes arrive in the inbox when readers are in an overload situation or otherwise unable to react positively.

The solution to timing issues with electronic communications is to use common sense and try to reach your reader at a time when he or she is most receptive. This advice is more critical when emotions are high.

Tension

Tension and interpersonal conflict often leave a bloody trail in electronic correspondence. Inappropriate outbursts of anger in texts or e-mails usually make both parties look foolish. When individuals escalate conflict in online exchanges, it becomes like a childish food fight.

The way to stop an “electronic grenade” battle is to refrain from taking the bait. Do not respond to the attack in kind. Acknowledge a difference of opinion, but do not escalate the situation. Switching to a different form of communication will help avoid a trail of embarrassing notes.

The three T’s explain some of the mechanics of e-body language, but why should organizations be vitally interested in this subject?

E-xcellence: The Corporate Case

E-xcellence offers a pragmatic and inexpensive approach to resolve some of the most frustrating issues quickly. All organizations face the challenges associated with communicating online efficiently. The solutions may appear elusive. So, by including e-xcellence as part of your vision, you gain a huge competitive advantage.

Your organization has a sustainable competitive advantage if:

• You live and work unhampered by the problems of poor online communication.

• Employees are not consumed by sorting out important information from piles of garbage notes.

• Coworkers are not focused on one-upmanship and internal turf wars.

• Leaders know how to use electronic communications to build trust.

Once you learn the essentials of electronic body language, you will be more adept at decoding incoming messages and better sense how your messages are interpreted by others.

You will understand the secret code written “between the lines” of messages and enhance your online communications in your sphere of influence. Next week I will share some additional principles to keep in mind when communicating electronically.

Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of four books: 1.The Trust Factor: Advanced Leadership for Professionals (2003), 2. Understanding E-Body Language: Building Trust Online (2006), 3. Leading with Trust is Like Sailing Downwind (2009), and 4. Trust in Transition: Navigating Organizational Change (2014). In addition, he has authored over 600 articles and videos on various topics in leadership and trust. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations. For more information, or to bring Bob in to speak at your next event, contact him at http://www.Leadergrow.com, bwhipple@leadergrow.com or 585.392.7763


Enjoy Your Dance

February 12, 2019

I love to watch young children dance to the music with great abandon. Unfortunately, as we grow into adults, we rarely get the opportunity to be as free and uninhibited as we were when we were kids.

How do you feel about being you right now? Be truthful with yourself, and think about how much you like yourself right this moment. This article, hopefully, will jolt you into a different frame of mind relative to your happiness and the quality of your life.

I teach many online courses, and deal with students from all over the world. I recall one interchange between a student living in a frigid part of the USA and another student in Hawaii.

At one point, the student who lived in Detroit was lamenting another dreary day, and he had reached the breaking point. His comment to the student in Hawaii was, “Well, I have to take responsibility for my own misery. After all, I chose not to live in paradise.” I immediately wrote to the complaining student reminding him that “paradise” is a state of mind rather than a state of the Union.

There are numerous things that gauge the level of satisfaction and happiness we milk out of living. This article focuses on one’s perception of self.
Most of us are in the middle of a long progression of the days of our lives. It feels like a long time since our days of youth and exuberance, and we have a long way to go before somebody puts us in a pine box. We live each day reacting to the forces and challenges that hit us. Some days are good, and others are less happy.

We are what we are because that is what we have chosen to be. Many people go through life being unhappy with themselves and blaming others or circumstances (like if I only had a smaller nose). We have such a short time on this planet, and it would be smart to be happy with ourselves first and foremost.

Nobody else has to wake up with you and be with you 100% of the time, so if you are not happy with yourself, the quality of your precious life is diminished. Who would be to blame for that? Hmmm…let me think.

My observation of our lives in the grand scheme of the universe and the ages is that human beings are all like little kids. You have to go up only a few miles and look down through a telescope, and you can observe us all dancing around all over the world as we move through our day.

We show up and dance around for a fleeting 80-100 years, and then we are gone. Eighty years in celestial time is hardly a blink. Better make sure you are enjoying your dance.

Our possessions that we covet, our money that we lust after, make very little difference in the end. All that matters is how much of an impact we have managed to have on others, how much love we have generated, and how much we have enjoyed our dance.

What are some of the things that contribute to enjoying your dance? Here are a few examples. (Note, this list is not exhaustive.)

Making a contribution:

We all make contributions, both good and bad. If you have provided one shred of thought that has been recorded and provided value to other people, you have made a contribution. Two shreds counts for double that value, so provide many shreds of value to the advancement of society.

Finding honest love:

If we feel deeply in our soul that we have loved the people in our lives, then we go to our grave reflecting on a life well lived. This, of course, includes family, but it also includes heroes, mentors, classmates, pets, friends, grocers, frogs, lamps, books, and any other person or thing that we truly love.

Believing in an Infinite Power:

Many people think of this as religion, but it really covers the entire realm of spiritual awareness. I do not know about you, but I really do believe that something is guiding my steps at times, and it is not just me.

There have been too many remarkable surprises handed to me in life for me to take credit for thinking them up or for them to be just random coincidences. You can call it what you wish, but there is an Infinite Presence there somehow.

Helping others:

Whenever you give of yourself to help another, you feel great about yourself. That effort is a really good dance in your daily routine. The help can come in any form, and the only criterion is that at that time you were thinking more about the other person’s situation than your own. The help could be financial, physical, emotional, or even comical.

Making something:

To create a thing of beauty, or even ugliness since beauty is subject to interpretation, is a good dance. Some people are really good at this, like my father, who painted over 2000 fine watercolor paintings after the age of 55. Some people create great food or fine woodwork. To shape the elements into a new configuration that has never been done is intrinsically rewarding. Most creations are not marketable, but they are physical evidence that we were around and dancing happily.

Teaching or mentoring:

As we seek to impart some of our wisdom onto other people, we give the gift of knowledge. It is a subset of helping others, but this one is special, because we target the help on an individual who benefits from it.

For a person with great insight and knowledge to keep it to himself really wastes his dance time. I think it is really difficult to mentor from the grave, although some people do believe strongly in doing it or receiving it, which is part of their own dance.

Appreciating what you experience:

This attitude is all about not being numb to the beauty all around us every day. Seeing the small acts of kindness of one person toward another brings us joy. Marveling at the beauty of a flower, the taste of raspberry Jello, or the Bach B Minor Mass provides deep joy, but only if you are awake and paying attention.

Loving what you do:

The ability to look at each day as an adventure into the possible instead of a drudgery of our current agony is what lifts us up. Hope is there when you enjoy your work and your play. There is a choice you make every day as you dance through it.

Those are just eight examples from the top of my head of how to make the most out of your 80+ year dance. Who knows, you might beat the odds and dance until you are older than 100, or you might check out in your 20s.

You will notice the absence of wealth or possessions on my list, because I think those things dry up and blow away very quickly after we stop dancing. In the grand scheme of the world and the eons of time, the only thing that really matters is what you did with your opportunity to dance, not how big a pile of clutter you were able to generate.

Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of: The Trust Factor: Advanced Leadership for Professionals, Understanding E-Body Language: Building Trust Online, Leading with Trust is Like Sailing Downwind, and Trust in Transition. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations. For more information, or to bring Bob in to speak at your next event, contact him at http://www.Leadergrow.com, bwhipple@leadergrow.com or 585.392.7763


Andrew Brady Named one of 100 Top Thought Leaders in Trust

January 29, 2019

I am pleased to pass on that my friend Andrew Brady has just been named as one of the Top 100 Thought Leaders in Trust by Trust Across America.

The citation reads as follows: As CEO of the XLR8 Team Inc. Andrew is a tireless champion of excellence in culture, which includes an environment of high trust. He has been the principal consultant for the Award Winning Wegmans Grocery Chain, which typically scores in the top ten organizations to work for in the USA.

Andrew is well known in Rochester as an amazing positive force in numerous organizations such as:  The Rochester Chapter of Conscious Capitalism, Junior Achievement, Greater Rochester Chamber of Commerce, Young Professional Leaders, Rochester Area Business Ethics Foundation, and ROC City Coalition.

Andrew’s first book “For the EVOLution of Business” is due to come out this year.  He was a member of the 2017 class of 40 Under 40.  Please join me in congratulating this amazing resource for the Greater Rochester Community and for the international Trust Community.