There are hundreds of leadership assessments for leaders. The content and quality of these assessments vary greatly. You can spend a lot of time and money taking surveys to tell you the quality of your leadership. There are a few leading indicators that can be used to give a pretty good picture of the overall quality of your leadership. These are not good for diagnosing problems or specifying corrective action, but they can tell you where you stand quickly. Here is one of my favorite measures.
Know your “In Versus Out Ratio”
Are people striving to get into your organization or are they trying to find ways to get out? It is pretty easy to assess if people want to get in because you will have a long line of individuals contacting you to ask in what way they can join your group. Some people are very persistent, and it is a good sign when highly talented people ask you to keep looking for a spot for them.
The second measure is harder to assess because when people want to get out of your organization, it is not always obvious. The telltale sign is if individuals are “looking for other opportunities.” Usually a leader does not know what percentage of his or her population is trying to find alternate employment. That is because if lots of people want out, there is likely very little trust in the organization.
With low trust, people will hide the fact they are looking for a different job out of self protection. The best time to find a job is when you already have a job, so people can go years while looking around to find a better position. Likewise in an environment of low trust you might be afraid for your employment if your boss knew you were looking elsewhere.
It is obvious that when people are looking elsewhere, they are not giving 100% of their best to the current organization. If there are several people in this situation it can really sap productivity and morale.
So the yin and yang for a leader is that if trust is high, people will generally be wanting in and that information will be rather transparent due to the long line. If trust is low, the number of people wanting out is a hidden number.
My bottom line for all leaders is to ask if they know the ratio of people wanting to get in versus out. If they have a good idea, then they are good leaders. If they have no clue, it reflects poorly on the quality of their leadership. It is a simple and remarkably accurate barometer.
Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations. He can be reached at firstname.lastname@example.org or 585-392-7763.
At first glance, the handshake in the picture looks fine. It is two men who appear to be meeting for the first time or at least agreeing on something of consequence.
I use this picture of body language in the classroom as just one example to analyze.
As I studied the picture, there were several areas where the whole thing seemed to be staged and phony. Can you spot the issues?
Here are five areas where I believe the signals being sent are at least mixed and at most actually negative.
The man on the right is standing with his shoulders at ninety degrees from the shoulders of the man at the left. A good handshake occurs when the shoulders are parallel. It is called “square shoulders.”
With the man on the left turned, it is hard to tell if he is planning to flee or maybe he just got up out of his chair. Regardless, try to aim to be square shoulder to the other person for a good, equal handshake.
Incidentally, while not part of this particular picture, it is a good idea to always take a half step forward with your left foot as you extend your right hand for the hand shake. This action provides some forward momentum that is a positive sign to the other person. Don’t stand flat footed or step backward while extending your hand.
Hand in Pocket
Bill Acheson, in his excellent program on “Advanced Body Language,” described that you can get a lot of information by noticing what the non-shaking hand is doing.
What you want to see is the left hand moving forward and upward in the direction of the other person. Having a hand in your pocket or behind your back is a negative sign that you are feeling cautious or have something to hide.
There is a famous picture of Obama and Romney after the 2012 election. Obama invited Romney to lunch at the White House as a way to patch up election wounds. Standing in the oval office, they shook hands with remarkably the same body language as in the picture for this blog. Click here to see the picture.
Both parties have pasted-on smiles that do not look genuine. They are forced and come across as duplicitous. A genuine smile starts with the eyes and forms a kind of oval with the facial muscles. It is called a “Duchenne Smile.”
It is a good idea to show your teeth when you smile while shaking hands with another person. This aspect of facial expression goes back centuries to when having good teeth was a signal of good breeding or higher status.
The man on the left is rigidly upright and leaning slightly backward. He is leaning away from the other man. It is better to be leaning slightly toward the other person. The man on the right is leaning in, but he is turned so that the gesture loses impact.
The entire position of both men looks stiff and phony.
In this case, the grip seems to be OK from what we can tell in a picture. It is a firm grip with poth parties contributing equally. One person is not trying to wrestle the dominant (palm down) configuration.
We cannot ascertain from the picture if the pressure being imposed by each man is the same. For an ideal handshake, it should be medium pressure with both people contributing the same level of intensity.
When one person tries to impress the other with a firmer grip, it becomes a contest rather than an expression of equality. The rule I like to use is, if the other person can feel the handshake after it is over, you have used too much pressure.
Use care, because you have no way of knowing the other person’s physical condition. I know this is true because I have a hand disorder that makes certain movements and heavy pressure quite painful. Lucky for me, the problem is in my left hand, so it does not affect me personally when shaking hands, but it does remind me that I cannot assume the other person’s physical condition.
While the picture looks OK for a handshake, a closer examination reveals many things that are not ideal. Learn how to shake hands well, and you will have a significant advantage in life.
Ignore the rules, and you will find yourself wondering why people have trouble trusting you early in your relationship.
This is a part in a series of articles on “Body Language.” The entire series can be viewed on https://www.leadergrow.com/articles/categories/35-body-language or on this blog.
Bob Whipple, MBA, CPLP, is a consultant, trainer, speaker, and author in the areas of leadership and trust. He is the author of four books: 1.TheTrust Factor: Advanced Leadership for Professionals (2003), 2. Understanding E-Body Language: Building Trust Online (2006), 3. Leading with Trust is Like Sailing Downwind (2009), and 4. Trust in Transition: Navigating Organizational Change (2014). In addition, he has authored over 600 articles and videos on various topics in leadership and trust. Bob has many years as a senior executive with a Fortune 500 Company and with non-profit organizations.