We communicate more online now than verbally. In many situations, people send signals that are not consistent with their intentions. Unfortunately, while the rules of excellent e-mail communication are common sense, they are not common practice. These simple 12 rules will allow you to prevent most problems when communicating online.
Overarching consideration – use the right mode of communication. Often e-mail is not the right one.
- Do Not treat e-mail like a conversation
- Keep messages short
- Establish the right Tone upfront
- Remember the permanent nature of e-mails
- Keep your objective in mind
- Do not write notes when you are not yourself
- Avoid “e-mail grenade” battles
- Be careful with use of pronouns in e-mail
- Avoid using absolutes
- Avoid sarcasm
- Learn techniques to keep your inbox cleaned out
- Understand the rules for writing those challenging notes
Read details and tips in white paper – http://www.leadergrow.com/12DosandDontsofEmailCommunication.pdf