Changing Attitudes

July 4, 2011

We have all heard the sayings about attitude. From the pulpit to the boardroom, and even to the barroom, you can hear things like:

• What governs your happiness in life is not what happens to you, but how you react to what happens to you.
• You must approach people with an attitude of gratitude.
• The most important word that governs your success in life is attitude.
• To change your life for the better, change your attitude about life.
• A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
• Wherever you go, no matter what the weather, always bring your own sunshine.
• If you aren’t fired with enthusiasm, you will be fired with enthusiasm.

After a while these platitudes lose their meaning due to oversaturation. For this article, I wanted to dig beyond the catchy phrases and get back to what attitude really is and how we all can do a better job of controlling our own and coaching others to improve theirs.

When circumstances or other forces prevent us from experiencing life in a way that makes the most sense to us, we often turn sour and develop what is known as a bad attitude. This becomes manifest in numerous familiar ways from pouting, to doubting, to shouting, and even to clouting.

Is there a universal secret that can help people keep a more positive attitude most of the time? Let me share two extremes. I know a woman who wears a pin with ruby slippers on it. She is like a ray of sunshine who is on a constant crusade to spread as much cheer as she can with everyone. Does she ever have a bad day? I’ll bet she does, but I have never seen her really down. She lives in a very nice world, even when some people are not very nice to her.

I ran into another woman in a hair salon this past week. I went into a strange place because I had some time to kill. The woman spoke in a constant stream of babble. She literally could not stop talking at all. Every phrase she uttered was negative. For her, the world is the pits, and she is forced to endure a steady stream of evil. I marvel over these two extremes. Ask yourself seriously, where on the scale between these two extremes do you reside most of the time.

I need to make a distinction here between the majority of people who have some control over their thoughts and the few people who have deep psychological problems based on disease or prior traumas. There are people who feel they must lash back at the world because of what they have been forced to endure. Perhaps it was some kind of physical or mental abuse when they were a child. Perhaps there was a total betrayal by a trusted loved one. For these people, trying to alter their mental state by thinking positive thoughts might further repress some gremlins that need to come out with professional help. For the majority of folks, even though we have some issues to resolve, learning to have a more positive attitude could be a major step forward in terms of leading a happier life.

The greatest power God gave us is the power to choose. I learned that from Lou Holtz 25 years ago in a video entitled “Do Right.” What Lou meant is that the choice is ours where we exist on the scale of attitude. So, how come many people choose to dwell on the negative side of life? Is it because they enjoy being miserable? I think not. I believe if a person realizes there is a more enjoyable place to dwell, he or she will do the inner work necessary to gravitate toward it. The reason many people live in misery is because they simply do not know or fail to remember that they have the power to change their condition. It is there all the time, if they will only recognize and use the power. In the song “Already Gone” by The Eagles, is a profound lyric, “So often times it happens, we all live our life in chains, and we never even know we have the key.”

What trick of the mind can we use to remember the power we have over our thoughts? It is simple. We need to deal with root issues and then train our brain to think in a different pattern. It has been proven that habitual thought patterns can be changed simply by replacing bad thoughts with good ones consistently for about a month. That is long enough to reprogram our brain to overcome a lifetime of negative attitudes and thoughts. There is a simple process that is guaranteed to work if we will only use it consistently.

Step 1 – Catch yourself having a negative thought.

This is the part where most people fail. They simply do not recognize they are having negative thoughts, so no correction is possible. Through the power of this article, you now have the gift (if you chose to use it) of catching the negative thought next time you have one. Use that power!

Step 2 – Replace the negative thought with a positive one.

Mechanically reject the negative thought and figure out a way to turn it to an advantage. Napoleon Hill had a great technique for doing this. He posited that every bad situation contained the seed of an equivalent benefit. When something negative happened, rather than lamenting, he would fix his energy on finding the seed of the equivalent benefit. With practice, it is possible to do this nearly all of the time.

Step 3 – You must praise yourself for rejecting the bad thought and replacing it with a good one.

Why? Because the road to changing a lifetime of negativity is long and hard. You need encouragement along the way to recognize that you are literally reinventing your entire self through the power of your mind. One might think this is impossible objectively, but you are accomplishing it. I read a joke that it is great to be a youth because you do not have the experience to know that it is physically impossible to do what you are doing. Every time you praise yourself for taking the initiative to change your attitude, you make the next life-changing attitude adjustment easier to make. Thus, you can begin to form a habit of changing the way you think. Presto, a month later the world will see a new and much more positive you.

The good news is that this three-step process takes no time out of your busy day. It costs absolutely nothing to do it, yet it can literally transform the only thing in life that really counts – the quality of your life.

The amazing thing about this technique is that it can be taught to others rather easily. The idea is so simple it can be understood in a five minute discussion, yet the benefits are so powerful it can make a huge difference in the life of the other person. I recommend you try this method of self-improvement for a month and experience the benefits. Once you do, then help some people who are miserable to improve their lot in life by applying this process.


When Trust is Lost

June 27, 2010

There is a whole sector of the trust technology that deals with betrayal of trust. The bottom line is that hard-earned trust is easy to lose and very hard to rebuild when the basis for it has been destroyed. If you would like to read a good book on the technology, you can read Trust and Betrayal by Dennis and Michelle Reina.

In my work, I use the concept of a trust withdrawal as a trigger point for building trust to a higher level. It takes a lot of work, but it is critical to do because trusting relationships are what drive good performance on every level. Great leaders use withdrawals in the trust account to redefine the relationship quickly if possible. Rather like a marriage, if a leader can take the right steps after an inevitable withdrawal, the relationship can emerge stronger rather than wrecked. Sometimes the stakes are too high and the personal interface time does not allow a rebuilding process to happen.

We were reminded of the conundrum when President Obama accepted the resignation of General Stanley McCrystal as the top commander in Afghanistan. I am not going into the politics of the situation and whether Obama was right or wrong to take the action. Any strong action by a president is going to draw a firestorm of rhetoric from supporters and detractors. The fundamental reason why McCrystal was asked to step down had to do more with trust than talent, capability, or even circumstances. Obama said that he had great admiration for the work of McCrystal over the years and the personal relationship they had, but the actions in giving that interview to Rolling Stone “eroded the trust that is necessary for our team to work together…” In a time when actions every hour of every day hold the fate of American lives and interests, there was just no room for anything less than a trusting relationship among the top leaders. That is why Obama instinctively went to General David Petraeus to fill the void. Trust with McCrystal will need to be rebuilt over time offline and will probably never be whole again.

Every day there are countless decisions made in corporations and families around the world where trust becomes the defining characteristic. It actually seals the fate of organizations and relationships every day. The majority of promotions and marriages are based on trust, while the majority of dismissals and divorces are rooted in lack of trust. In my three books on trust, I outline numerous aspects of trust and how to rebuild damaged relationships. Here are a few ideas that apply to your world and might have led to a different outcome in national drama we witnessed.

If a leader can extend trust when it seems irrational to do so, it is often a huge and lasting deposit in the trust account. The ability to forgive an errant subordinate who was clearly off base can strengthen rather than sever the relationship. The nature of trust is reciprocal. When we are extended trust, even if we do not at the moment deserve it, a chain reaction goes on within us to live up to that commitment far into the future.

The ability to forgive someone who has wronged you, especially in a very public and impactful way, flies in the face of conventional wisdom in most organizations. An egregious sin needs to be punished in proportion in order to maintain discipline and respect. An ancient Jew from Nazareth taught the world that forgiveness often leads to higher respect in the long run. Ultimately, greater power is derived from humility, empathy, and love than from command, discipline, and control.

The ability to reinforce candor is another significant way to build trusting relationships. When someone points to something about a situation that is happening that does not seem logical, it is easy for a leader to become defensive and clobber the messenger. Leaders who have a high batting average at reinforcing rather than punishing people who express their concerns take the higher road to building trusting relationships.

Please do not misread me here. I do not want to get into a political debate; I would lose in a heartbeat as I am not a political animal. My objective is to use the McCrystal case as illustrative of lesser decisions we all are called on to make on a daily basis. I do believe Obama made a very difficult call with consideration, maturity, and conviction. It was a defining moment in his presidency, and he passed the test of strength and courage. He also ended a long standing career of excellence and lost a friend, probably for life. History, not I, will determine the wisdom of his decision.