It is universal; every leader would like to obtain higher trust within his or her organization.
It stands to reason, because trust has been shown to link directly to the profitability and market value of an organization (see Trust Across America: Trust Around the World Trust Reports ).
Reason: when trust is high, people are working together with high productivity toward the vision of the organization. Low trust groups waste time and resources in unproductive bickering and dysfunctional blind alleys.
I see a conundrum where top leaders are often unable to see the connection between their own behaviors and the level of trust within their organization.
They feel somehow trapped by a system that demands herculean quarterly financial results while having to navigate through oppressive regulations, trying to motivate selfish employees, and keeping up with a daily avalanche of information. It seems impossible to achieve the expected results every quarter when dealing with the realities of leading an organization.
The thought of trying to build a culture of high trust while constantly feeling like a gladiator in the lion’s den strains credibility. Top leaders try to survive, and that often means taking some actions that appear to compromise the trust.
This paper deals with a way out of the dilemma and offers a vision that the key to solving the puzzle is already in the hands of the senior leader.
Leaders often cannot see how their actions are preventing the very thing that will create a much more successful and pleasant existence for them. They are effectively blind to the possibility that if they would change their own behaviors relative to the culture in their organization, things would rapidly move to higher performance with lower pressure.
Helen Keller once said, “The only thing worse than being blind is having sight but no vision.”
In this case, the vision is the ability to see the connection between a leader’s behaviors and the results he or she is getting. So how can a leader begin to see more clearly? Here are eight ideas that can improve the vision.
1. Become a Level 5 Leader – as described by Jim Collins in Good to Great (2001). Get some coaching on humility and begin using the “window/mirror” analogy.
This is where a leader looks out the window at others in the organization when things are going well, but looks in the mirror at himself when there are problems.
Less trust-building leaders do exactly the reverse. They congratulate themselves when things go well but blame employees or other managers when things go poorly.
2. Reinforce Candor – Create a kind of culture where people feel rewarded when they bring up doubts about the wisdom of a certain action or decision.
When people feel encouraged to voice a concern, it gives the CEO a new set of eyes to see clearly how his actions may be compromising trust.
That skill is vital to allow a kind of self-correcting culture that is always moving in the direction of higher trust.
3. Become a mentor – Seek out several informal leaders in the organization and begin to mentor them. The process of building trust with strong subordinates will allow more flow of critical information about whether the leader is sending mixed or incorrect signals.
4. Do more “management by walking around” – This may seem awkward at first because the CEO may prefer the security and isolation of the ivory tower. That is one hallmark of the problem.
Too many meetings and private lunches give rise to insulation that renders the top executive insensitive to organizational heat.
5. Conduct a 360 Degree Leadership Evaluation – A periodic measure of high level leadership skills is one way to prevent a top leader from kidding herself. There are numerous instruments to accomplish this.
Doing an assessment is important, but taking the data seriously and creating a plan from the information is crucial.
6. Get a good coach – Every leader needs a coach to help prevent myopic thinking. Seek out a trusted advisor for a long term relationship that is candid and challenging. Coaching sessions can be efficient by doing them after hours on the phone or by using online technology.
7. Develop a leadership study group – A leader can grow personally in parallel with others by investing some time studying the inspirational writings and video work of top leadership authors or benchmarking leaders from other organizations.
There are literally thousands of resources already available that can both inspire and challenge any group. These investments are very low cost, and all that is required is to read the books and carve out some discussion time with direct reports in a group setting.
Many leaders prefer the “lunch and learn” sessions. Some leaders work with a skilled facilitator to keep things on track; other leaders prefer to proceed on their own without outside assistance.
If face time is impractical due to travel, that does not prevent an online discussion on leadership concepts from literature.
8. Subscribe to some Leadership LinkedIn Groups – There are dozens of excellent leadership groups on LinkedIn.
These groups have tens of thousands of leaders who can benchmark each other and help resolve typical problems.
There are also numerous local and national organizations on leadership development that can provide provocative ideas for growth.
These are just a few ideas that can broaden the view of a top executive. Becoming less blind has the wonderful effect of helping a leader become more effective over time.
I believe it is incumbent on all leaders to have a personal development plan and to give it a high priority in terms of effort and budget. Seeking to constantly grow as a leader is truly important, and growing other leaders should be the highest calling for any leader.
Once a leader has become sensitive to how his or her behaviors are impacting trust within the entire organization, then conditions start to improve rapidly.
People are not playing games with each other, and productivity goes up dramatically. Everyone feels better about the work and the culture, so people feel empowered to go the extra mile.
Performance goals start being met and exceeded as the whole organization becomes aligned with a new vision.
Trust starts with the behaviors of the leader.
When Ken Blanchard was asked what gives rise to incredible levels of improved organizational performance, he said,
“It’s always the leader, it’s always the leader, it’s always the leader” Ken Blanchard “It’s Always The Leader”
Two immediate thoughts.
“To give no Trust is to get no Trust”
“When the best leaders work is done, the people say, ‘Oh, we did it ourselves”
Good additions, Joe. The reciprocal nature of trust needs to be displayed by leaders. I call it the first law of trust, “If you want to see more trust, then find ways to show more trust.”
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