Interview with Stephen M.R. Covey

May 8, 2020

In this 15-minute interview with Stephen M.R. Covey, we discuss how trust within organizations may be impacted by the COVID-19 situation.

Stephen posits that there may be an “amplification” effect where if trust within an organization was strong before the quarantine, it will likely emerge as strong or stronger after people return to work.

Conversely, if trust was weak before the hiatus, it will likely become weaker while people are out and when they return to work once it is safe to do so.

The good news is that if leaders do a good job of communicating well and often, it can actually help repair weak trust. He urges leaders to be authentic and talk straight. Create a safe environment for people.

His strong advice for leaders is that “you cannot talk your way out of a problem you behaved your way into.” He suggests that during the hiatus, leaders need to intentionally extend trust.

Check out this interview and let me know if you agree with his ideas. Here is the link.