Leadership Barometer 76 Build a Reinforcing Culture

January 3, 2021

There are hundreds of assessments for leaders. The content and quality of these assessments vary greatly. You can spend a lot of time and money taking surveys to tell you the quality of your leadership.

There are a few leading indicators that can be used to give a pretty good picture of the overall quality of your leadership. These are not good for diagnosing problems or specifying corrective action, but they can tell you where you stand quickly.

Here is one of my favorite measures.

Build a Reinforcing Culture

Leaders who are good at reinforcing others well end up gaining substantial leverage. Simply put, people tend to perform better if they feel appreciated. Since the days of Pavlov, we know that conditioning leads to improved actions, so this is no surprise.

Unfortunately, many leaders do not know or appreciate that reinforcement is a minefield. There are numerous ways to reinforce poorly. I have outlined these in my books and in other articles. Four categories of reinforcement mistakes are:

• Reinforcing with trivial trinkets too much
• Not being sincere with reinforcement
• Having timing and method not feel reinforcing to the receiver
• Applying reinforcement that is perceived biased and inequitable

For this article, I want to focus on the culture rather than just the reinforcement habits of the leader. It is one thing to avoid the pitfalls above as a single person. That action will have leverage, but it will not change the whole organization nearly as much as if the leader encourages everyone in the organization to become good at reinforcing.

What are some tips to allow this to happen?

Model good reinforcement yourself – always take the opportunity to make people feel good when they do good things. Do not rely on trivial gifts like t-shits and pencils. Use a variety of techniques and use simple verbal or written praise for most of this work.

Also recognize that the huge changes in the way we work made necessary during the COVID 19 pandemic will make the way we work different in the future.

We will never go back to the way we worked before 2020. It is most likely we will have a much larger percentage of the population working from home. In that case, the tangible reinforcements will have less of an impact and verbal or written praise will be even more important.

Talk about the technology and the pitfalls – discuss successes and failures openly. If an attempt at reinforcement backfires, hold a meeting to debrief what went wrong, how it can be corrected, and how it can be prevented in the future.

Reinforce people when they reinforce others – I know that reads like double talk or circular logic. The idea is that the leader needs to enhance the good feelings that people in the organization get when they take the time to say or write “thank you” to other people in the group.

I would always get back to someone who wrote a thank you note to a co-worker thanking him or her for the help or whatever. The essence of my note was to make the originator feel great about taking the time to recognize the good deeds of another person.

If you are interested in specific leadership assessments, click on the link.

Bob Whipple is CEO of Leadergrow Inc., a company dedicated to growing leaders. He speaks and conducts seminars on building trust in organizations.