Most leaders realize that good reinforcement for wanted behavior will cause more of it to happen. The sad truth is that a high percentege of well-intended positive reinforcement actually backfires and causes more harm than good.
Learn how to avoid the four most common problems in reinforcement and how to build a true reinforcing culture in your organization. Doing this will have the biggest ROI of any activity you could imagine. Read how to do it http://www.leadergrow.com/UbiquitousReinforcement.pdf